IT Support Technician

Lawndale Christian Health Center; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Educational reimbursement

Home buyer assistance

Retirement contributions

Job summary

Lawndale Christian Health Center is seeking an IT Support Technician to provide level I support for the user base. You will answer help desk calls, log tickets, install and maintain onsite hardware, and troubleshoot IT issues in person, by phone, and remotely.

The role emphasizes customer service, teamwork, and a basic technical foundation with an associate degree or comparable certifications. Join a mission-driven health center in Chicago.

Qualifications

• Respond to user questions via phone or email; provide timely support.
• Strong problem-solving and communication skills required.
• Ability to work in a team environment.

Responsibilities

• Answer help desk calls and log support tickets.
• Install and maintain onsite hardware.
• Troubleshoot IT issues via phone, remote support and in person.

Skills

Problem-solving

Communication

Interpersonal skills

Customer service

Teamwork

Education

Associate degree

A+ certification

MCSE or MCSA

Job description

Mission

Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.

Position Summary

The IT Support Technician's role is to provide level I support for LCHC's user base. This involves answering help desk calls, logging support tickets, installing and maintaining onsite hardware, and troubleshooting IT issues via phone, remote support, and in person.

Qualifications

• Respond to support questions submitted by users via phone, email
• Excellent problem-solving, communication and interpersonal skills.
• Strong customer service skills and a service-oriented attitude.
• Ability to work in a team environment.
• Technical understanding of all user-facing hardware, software, and peripheral equipment.
• 1-2 years of work experience and an associate degree desired.
• Ability to operate tools, components, and peripheral accessories.

Required Knowledge, Education, Experience or Licensure/Registration

• Associate degree desired
• A+ certification within 12 months of hire.
• MCSE or MCSA desirable.

Lawndale benefits include:

• Health Insurance including Dental, Vision & Pharmacy Benefits
• Paid time off / Paid holidays
• Educational Reimbursement
• Home Buyer Assistance Program
• Retirement Contributions and more....