Classroom AV Systems Support Analyst

North Carolina State University; Raleigh (NC); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Accident Plan

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

And so much more!

Job summary

North Carolina State University’s Office of Information Technology, Technology Support Services, seeks a ClassTech Support Analyst in Raleigh to provide Tier 1/2 support for classroom AV systems, projectors, and control systems.

You will image PCs, manage deployments with SCCM or KBox, conduct site surveys, train faculty, and supervise up to 20 student technicians, ensuring reliable operation of learning spaces.

Qualifications

• Associate's degree in Computer Science, Information Technology, or related discipline with two years of IT experience; or bachelor's degree with one year of experience in the IT field; or equivalent
• Experience installing and troubleshooting classroom AV systems and control systems (Crestron/Extron/AMX)
• Experience troubleshooting TCP/IP networking, Active Directory, and enterprise imaging tools
• Desktop support experience including imaging tools and network configuration

Responsibilities

• Provide Tier 1 and Tier 2 support for classroom and conference room technology, including projectors, video walls and other displays, AV processors and control systems (Crestron, Extron, AMX)
• Independently diagnose and resolve routine and non-routine hardware, software, operating system, Active Directory, and TCP/IP issues, documenting incidents and resolutions in ServiceNow
• Communicate technical information clearly to users with limited technical background, and coordinate with campus partners and vendors on complex issues
• Install, configure, and maintain classroom AV systems and control systems, including isolating faults across the signal path
• Image, deploy, and manage classroom PCs using enterprise tools such as SCCM or KBox
• Conduct site surveys, verify system functionality after installations and upgrades, and complete implementations during scheduled maintenance windows following change management processes
• Train faculty and staff on classroom and conference room technology
• Supervise and mentor up to 20 part-time student technicians in desktop support, AV support, and customer service
• Own all classroom technology in an assigned zone, prioritizing incidents, directing student technician work, and reporting weekly to management on issues and improvements
• Collaborate with Tier 3 support, ClassTech leadership, and campus partners on service improvements and ongoing projects

Skills

Tier 1/2 support

Crestron/Extron/AMX

Windows PC imaging

Active Directory

TCP/IP networking

Customer communication

Education

Associate's degree in CS/IT

Bachelor's degree in CS/IT

Tools

SCCM

KBox

ServiceNow

Job description

North Carolina State University’s Office of Information Technology, Technology Support Services, seeks a ClassTech Support Analyst in Raleigh to provide Tier 1/2 support for classroom AV systems, projectors, and control systems.

You will image PCs, manage deployments with SCCM or KBox, conduct site surveys, train faculty, and supervise up to 20 student technicians, ensuring reliable operation of learning spaces.