IT Technician: AV & Classroom Systems Lead

University of Tennessee, Knoxville

Knoxville (TN)

On-site

USD 56,000 - 59,000

Full time

2 days ago

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Job summary

University of Tennessee, Knoxville is seeking an IT Technician to provide comprehensive technical leadership and support for academic, administrative, and research technologies within the College of Communication and Information (CCI). The role involves independent analysis, project design and implementation, data-driven problem solving, and proactive planning to meet the college’s strategic goals.

You will supervise student workers, manage asset lifecycle, support classroom and AV systems, and

Qualifications

Education: Associate’s Degree in any field; IT or IS preferred.
Experience: 3+ years of IT tasks and projects from start to finish.
Knowledge, Skills, Abilities: OS, network programming, cybersecurity; independently analyze problems; configure and maintain hardware, software, servers, AV equipment; strong communication; lead student workers; knowledge of UT/OIT policies; MS Office; Windows/Mac maintenance; MDM platforms for Windows (Intune) and Mac OS (JAMF); networking, printers, and classroom tech troubleshooting.

Responsibilities

Plan, evaluate, design, deploy, test, and maintain IT systems for CCI students, faculty, staff.
Resolve hardware/software issues across desktops, laptops, servers, printers, AV equipment, and networking.
Monitor help-desk tickets and analyze usage to improve processes.
Oversee installations, ensure policy and cybersecurity compliance.
Maintain asset database and enter assets over $1,500 into the ERP system (DASH).
Provide first-line support and training for computer, networking, and classroom tech issues.
Perform advanced maintenance and troubleshooting for technology infrastructure.
Lead IT projects, define objectives, manage resources, ensure timely delivery.
Develop data-driven solutions and forecast future tech needs.
Document IT systems, procedures, and best practices.
Supervise student workers and train them for end-user support.