IT Support Technician II — Windows & Mac On-Site Deployments

Illinois Comptroller; Chicago, Northern (IL, KY); Hybrid; USD 72,000 - 104,000; Full time

Job summary

Department of Innovation & Technology (DoIT) seeks a Computer Support Technician II to deliver end-user hardware/software support and participate in desktop/laptop system maintenance. You will help install, test, and document configurations across State of Illinois facilities.

Required: two years of college in CS or related field and experience in client services or IT support. DoIT offers a comprehensive benefits package and a hybrid work schedule in Chicago.

Qualifications

• Requires two years of college-level coursework in computer science or related field.
• Experience in client services or IT support is required.
• Familiarity with Windows/Mac environments and software deployment tools is desired.

Responsibilities

• Provide intermediate level technical support to end users, including hardware and software issues.
• Assist with configuration, testing, installation and maintenance of desktop/laptop systems.

Skills

Client Services

End User Support

IT Troubleshooting

Education

Two-year college coursework in computer science

Tools

SCCM

MSI

Lite-Touch

Job description

Department of Innovation & Technology (DoIT) seeks a Computer Support Technician II to deliver end-user hardware/software support and participate in desktop/laptop system maintenance. You will help install, test, and document configurations across State of Illinois facilities.

Required: two years of college in CS or related field and experience in client services or IT support. DoIT offers a comprehensive benefits package and a hybrid work schedule in Chicago.