IT Support Technician II - Remote & Onsite Expert

Itsasap; Holiday (FL); Remote; USD 7,830 - 11,152; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Health & Wellness Program

Company-paid training and certification

Job summary

A dynamic IT solution provider is seeking a Technician II to provide both onsite and remote support. The ideal candidate will have experience with Windows and Mac OS troubleshooting, customer service skills, and a detail-oriented mindset. Responsibilities include resolving technical issues, managing applications, and participating in an on-call rotation. Excellent English communication skills are required, along with a home office setup that meets specific criteria. This position offers a starting pay rate of $6.89 per hour, with additional benefits including life insurance and paid time off.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Skilled in the troubleshooting of various applications.
• Excellent command of the English language.
• Able to work full time for 40 hours weekly.

Responsibilities

• Resolve various technical issues independently.
• Provide onsite and remote IT support.
• Participate in an on-call rotation for support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

Application troubleshooting

User profile management

Cybersecurity

Office 365 support

Basic networking knowledge

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

3CX Basic Certified Engineer

Tools

MS Office

Adobe

Active Directory

Job description

A dynamic IT solution provider is seeking a Technician II to provide both onsite and remote support. The ideal candidate will have experience with Windows and Mac OS troubleshooting, customer service skills, and a detail-oriented mindset. Responsibilities include resolving technical issues, managing applications, and participating in an on-call rotation. Excellent English communication skills are required, along with a home office setup that meets specific criteria. This position offers a starting pay rate of $6.89 per hour, with additional benefits including life insurance and paid time off.