IT Technician II Onsite (Sacramento, CA)

Intelligent Technical Solutions; Roseville (CA); Hybrid; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days peryr

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Job summary

Intelligent Technical Solutions seeks a collaborative Technician II to provide on-site and remote IT support, handling a range of tasks from system updates to hands-on troubleshooting. The role emphasizes customer service and a detail-oriented mindset to uphold our high IT service standards.

You will participate in after-hours/on-call rotations and work with Windows, Mac, and various business applications, including Office 365, AD, and cybersecurity tools, to ensure client success.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues with minimal assistance.
• Troubleshoot printer issues.
• Troubleshoot standard business applications.
• Troubleshoot line-of-business apps (SAGE ERP, QuickBooks) and vendor-supported niche apps.
• Address basic server issues.
• Address basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in on-call rotation for after-hours and weekend support.

Skills

Windows & Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployment/imaging

User profile management

Networking basics

Office 365 / MS Office / Adobe

Active Directory

Endpoint cybersecurity

Mobile device support

MSPs experience

IT certifications

Valid driver’s license

Tools

Office 365 suite

Active Directory tools

Backup software

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $25.30/hour up to $33.50/hour and may vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)