Senior IT Technician (Onsite - Sacramento, CA)

Intelligent Technical Solutions; Roseville (CA); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions in Roseville, CA seeks a Technician II to provide both onsite and remote IT support. You will troubleshoot issues, perform system updates, and ensure client satisfaction while maintaining our high service standards.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment, including after-hours on-call rotations for client visits.

Qualifications

• Two years in Helpdesk or a similar role.
• Experience troubleshooting Windows and Mac OS.
• Willing to work full-time on-site or at client locations.
• Proficient with M365, Active Directory, and basic security concepts.

Responsibilities

• Resolve workstation OS issues and printer issues with minimal assistance.
• Provide both onsite and remote IT support for clients.
• Troubleshoot line-of-business apps such as SAGE ERP and QuickBooks.
• Perform imaging, deployments, and user profile management.
• Assist with basic server, networking, and firewall tasks as needed.
• Answer Quick Fix calls and participate in on-call rotations for after-hours support.

Skills

Customer service

Troubleshooting

On-site support

Remote support

Windows & Mac OS

Imaging & deployments

Office 365 / M365

Active Directory

Networking basics

MS Entra Admin Center

Tools

SAGE ERP

QuickBooks

Microsoft Entra Admin Center

M365/Admin

Active Directory

Backup software

Firewalls & switches

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application support.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• Basic M365 Administration


• Basic server issues.


• Basic networking issues.


• Answer incoming Quick Fix calls from clients.

Participatein an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full‑time on‑site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Minimum two years in Helpdesk support or a similar role.


• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.


• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.


• Basic experience with Microsoft Entra Admin Center.


• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Active IT Certifications are preferred.


• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at$25.81/hour up to $33.17/hourand vary by experience and location.

Benefits

• Medical Insurance Plan.


• Dental & Vision.


• Life Insurance.


• Disability Coverage.


• Paid Time Off (starts at 15 days per year).


• Maternity/Paternity Leave.


• Paid US Holiday.


• Retirement Plan.


• Salary Advancement/Loan.


• Health & Wellness Program.


• Company-paid training and certification.


• Supplemental Life Insurance (Employee-paid).


• Supplemental Health Plans (Employee-paid).