Help Desk Technician — Expert IT Support & Troubleshooting

The Jaynes Team; Albuquerque (NM); On-site; USD 28,000 - 50,000; Full time

Job summary

The Jaynes Team in Albuquerque, NM seeks a reliable IT Help Desk Technician to provide frontline support for hardware, software, and network issues across the organization. You will install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment, while helping users with Wi-Fi, email, and access to business applications.

This role requires strong communication, problem solving, and the ability to manage multiple requests in a fast-paced office

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in IT, CS, or related field a plus.
• 2–4 years of related experience in help desk, technical support, desktop support, or similar IT role.
• Strong troubleshooting and analytical skills; excellent written and verbal communication.

Responsibilities

• Provide first-level technical support via phone, email, chat, and in-person assistance; troubleshoot and resolve hardware, software, network, connectivity, and application issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, projectors, peripherals, and other IT equipment, both locally and remotely.
• Assist users with connecting and configuring devices for Wi-Fi, email, printers, projectors, and other network resources.
• Create, update, and manage user accounts, passwords, access permissions, and security credentials per policy.
• Support OS, business applications, productivity software, software installations, updates, patches; remote deployment/removal of software on Windows-based machines.
• Manage and maintain printers, including configuration, troubleshooting, and address book/email setup.
• Document, track, and manage support requests through the help desk; escalate issues as needed.
• Support onboarding/offboarding, including equipment deployment, account setup, and asset recovery.
• Maintain accurate IT asset records and license configurations in the asset management system.
• Coordinate shipment/receipt/distribution of IT equipment.
• Follow IT security policies and report suspected incidents.
• Provide basic technical guidance and training on apps, cybersecurity best practices, and IT procedures.
• Develop, update, maintain technical documentation and knowledge-base articles.
• Assist with IT projects, system upgrades, hardware deployments, and other initiatives.

Skills

Communication

Customer service

Prioritization

Time management

Teamwork

Adaptability

Education

High school diploma

IT degree preferred

Tools

Windows OS

Microsoft 365

Business applications

Computer hardware

Job description

The Jaynes Team in Albuquerque, NM seeks a reliable IT Help Desk Technician to provide frontline support for hardware, software, and network issues across the organization. You will install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment, while helping users with Wi-Fi, email, and access to business applications.

This role requires strong communication, problem solving, and the ability to manage multiple requests in a fast-paced office