IT Support Engineer

ID Tech Solutions Inc; Lakewood Township (NJ); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

PTO and holidays

Job summary

ID Tech Solutions Inc. in Lakewood, NJ is looking for an IT Analyst to join our fast-growing MSP team. You will handle end-user requests via phone, email, and tickets, ensuring timely resolutions and thorough documentation of problem-solving steps.

Responsibilities include software installation, hardware setup, and basic diagnostics. Occasional on-site visits across the tri-state area, plus an on-call rotation, offer opportunities for growth in a collaborative environment.

Qualifications

• 2+ years of IT support experience, preferably in an MSP environment.
• Experience with AD, Office 365, and DNS is required.
• CompTIA A+ or Network+ certifications are a plus.
• Strong troubleshooting instincts and urgency in addressing client issues.
• Excellent communication and teamwork skills.

Responsibilities

• Handle incoming help requests from end users via phone, email, and tickets.
• Respond to tickets following SLA guidelines and document the resolution.
• Perform software installation, configuration, and desktop support.
• Provide hardware setup and basic maintenance, with onsite visits as needed.
• Collaborate with the team and escalate when necessary to ensure customer satisfaction.
• Participate in an on-call rotation and stay updated on tech trends.

Skills

Active Directory

Office 365

DNS

CompTIA A+ or Network+

Troubleshooting

Communication

Customer service

Teamwork

Tools

AD/Directory Services

Job description

Overview

IT Support Engineer – Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing IT Managed Service Provider (MSP) based in Lakewood, NJ and Brooklyn, NY. We provide comprehensive IT solutions and support to a diverse range of clients. We are seeking a highly motivated IT Analyst to join our dedicated team with opportunities for growth.

Responsibilities

• Field incoming help requests from end users via telephone, email, and work orders in a courteous manner.
• Respond to assigned tickets/tasks in accordance with SLA guidelines.
• Record, track, and document the help desk problem-solving process, including decisions and actions taken, through to final resolution.
• Demonstrate exceptional troubleshooting skills, apply diagnostic utilities and best practice methodology to aid in troubleshooting.
• Software Installation and Configuration: Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing solutions, and configuring systems and applications.
• Hardware Support: Provide basic hardware support, including setting up and configuring computers, printers, scanners, and other peripheral devices. Diagnose hardware failures, replace faulty components, or coordinate with vendors for repair or replacement. Occasional onsite visits in the tri-state area and PA may be required.
• Take ownership of tasks and follow through to ensure complete resolution to customers’ satisfaction.
• Collaborate with the team, escalate tickets in a timely manner, and seek assistance from the Team Lead as needed to foster a collaborative work environment.
• Exhibit a strong dedication to teamwork and readily assist colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
• Participate in an on-call rotation.
• Continuous Learning: Stay updated with the latest technologies and industry trends, participate in training programs, and actively enhance technical skills.

Why Join Us

• Competitive salary and benefits (health, dental, vision, 401k).
• PTO and paid holidays.
• Supportive and collaborative culture.
• Opportunity to grow with a fast-paced, expanding organization.

Schedule

This is an in-person office position in Lakewood, NJ. Shift is Monday through Thursday, 9:00 AM to 6:00 PM, and Friday, 9:00 AM to 2:00 PM.

Salary

$26/hr - $30/hr commensurate with experience and qualifications

Hiring Process

• AI Resume Review
• One-Way Video Interview
• Culture Check
• Remote 1-on-1 Interview with Hiring Manager
• Predictive Talent Assessment
• In-Person or Remote 2nd round interview with multiple team members
• Reference Check
• Hire!

EEO Statement

ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• At least 2 years of experience as an IT Technician, preferably in an MSP environment.
• Strong knowledge of AD, Office 365 and DNS required.
• CompTIA A+ or Network+ Certifications a big plus.
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve end user issues.
• Strong team player with the ability to collaborate effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.