IT Support Technician II - Data Center & First-Response

Stifel Financial Corp.; Dallas, Northern (TX, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Stifel Financial Corp. in Dallas seeks an IT Technician II to maintain and support computing devices, diagnose incidents, and log detailed resolution steps in the incident management system.

You will provide first‑level troubleshooting for hardware, software, and network issues, respond to monitored alerts, and act as an escalation point within the IT Service Desk. Applicants should have 2–4 years of business IT experience and a high school diploma, with proficiency in Office apps and Windows

Qualifications

• Minimum required: High School Diploma or equivalent.
• Minimum 2–4 years of professional business IT experience.
• Experience with IT monitoring and event management tools.
• Experience with Helpdesk ticketing systems.
• Proficiency in Microsoft Office suite and Windows endpoints.

Responsibilities

• Performs technical troubleshooting and diagnosis of root cause, and logs incidents with steps taken to resolve.
• Provides technical support across hardware and software applications for the organization's data center.
• Installs, maintains, and supports personal computing devices and peripherals for employees.
• Serves as First Responder to event alerts and resolves incidents.
• Acts as a technical escalation point within the IT Service Desk function.

Skills

IT monitoring & event management

Level 1 troubleshooting

Helpdesk ticketing systems

Office productivity software

Documentation skills

Education

High School Diploma or equivalent

2-4 years professional IT experience

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Stifel Financial Corp. in Dallas seeks an IT Technician II to maintain and support computing devices, diagnose incidents, and log detailed resolution steps in the incident management system.

You will provide first‑level troubleshooting for hardware, software, and network issues, respond to monitored alerts, and act as an escalation point within the IT Service Desk. Applicants should have 2–4 years of business IT experience and a high school diploma, with proficiency in Office apps and Windows