Endpoint Support Technician II - IT Troubleshooter
Stifel
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Benefits offered by this job
Job summary
Stifel is seeking an IT Technician II to perform technical troubleshooting, diagnose root causes, and document incidents in the data center environment. You will provide hardware and software support across the organization and act as a first responder to alerts and escalations.
Ideal candidates have experience with Windows troubleshooting, IT monitoring tools, and Helpdesk ticketing systems, with strong communication and documentation skills. This on-site role supports our Dallas-area offices.
Qualifications
- Experience with IT monitoring and event management tools.
- Basic Level 1 troubleshooting of Windows endpoints and infrastructure devices.
- Experience with Helpdesk ticketing systems.
- Experience with office productivity, reporting, and technical documentation software.
Responsibilities
- Install, maintain, and support PCs and peripherals for employees.
- Provide first-level troubleshooting and basic tech support to end-users.
- Install, monitor, and maintain telecom systems.
- Act as First Responder to alerts reaching thresholds.
- Serve as escalation point within IT Service Desk for incidents.
Skills
Education
Tools
Job description
Stifel is seeking an IT Technician II to perform technical troubleshooting, diagnose root causes, and document incidents in the data center environment. You will provide hardware and software support across the organization and act as a first responder to alerts and escalations.
Ideal candidates have experience with Windows troubleshooting, IT monitoring tools, and Helpdesk ticketing systems, with strong communication and documentation skills. This on-site role supports our Dallas-area offices.
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