IT Support Technician I | Windows & Mac Troubleshooter

Biamp; California; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks annual PTO and 9 paid holidays

401(k) + matching

Employer-paid base life insurance, and

short/long-term disability

Health savings accounts (Biamp) and FS

Tuition reimbursement

Charitable donation matching

Discretionary company achievementbonus

Referral bonuses

Job summary

Biamp in Beaverton, OR is seeking an IT Support Technician I to provide first-line help desk support for desktop and mobile devices. You'll troubleshoot issues, manage user accounts, install software, and document solutions under guidance from senior technicians in a Microsoft-centric environment.

You’ll gain exposure to Windows and macOS, Microsoft 365 apps, hardware peripherals, and network basics while delivering friendly, clear support to internal users.

Qualifications

• 1–3 years in IT support
• Associates degree in computer science or IT preferred
• Solid understanding of Windows and macOS operating systems
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams)
• CompTIA A+ certification preferred; additional certifications a plus

Responsibilities

• Resolve user inquiries and technical issues via phone, email, and ticketing system
• Perform thorough troubleshooting for hardware and software problems
• Manage account setup, password resets, and access management
• Escalate complex technical issues to higher-tier support personnel with proper documentation
• Execute software installation and updates on end-user devices
• Conduct regular maintenance tasks on computers, printers, and other peripheral devices
• Maintain accurate inventory of IT equipment and supplies
• Configure and deploy workstations for new employees
• Create comprehensive documentation for technical issues and their resolutions
• Implement established IT procedures and protocols
• Participate in training to expand technical knowledge and skills
• Master company systems and standard operating procedures
• Deliver concise training to end users on software applications
• Develop how-to guides for frequently asked questions
• Support users with Microsoft 365 applications and other standard software
• Assisting with minor projects under supervision of the IT Manager
• Identifying potential improvements to current support processes
• Participating actively in team meetings and contributing ideas

Skills

Windows OS

macOS

Microsoft 365

Networking concepts

Communication

Customer service

Problem solving

Education

Associate degree in CS/IT or related field

Tools

Microsoft 365 apps

End-user device management

Job description

Biamp in Beaverton, OR is seeking an IT Support Technician I to provide first-line help desk support for desktop and mobile devices. You'll troubleshoot issues, manage user accounts, install software, and document solutions under guidance from senior technicians in a Microsoft-centric environment.

You’ll gain exposure to Windows and macOS, Microsoft 365 apps, hardware peripherals, and network basics while delivering friendly, clear support to internal users.