Information Technology Support Technician I

Biamp Systems LLC; Beaverton (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks PTO + 9 holidays

401(k) + match

Tuition reimbursement

Job summary

Biamp Systems LLC in Beaverton, Oregon is seeking an IT Support Technician I to join our technical support team. You will provide first-tier support for end users, perform troubleshooting, and manage device setup and maintenance in a Microsoft environment with some Apple and Linux elements.

You will escalate complex issues, document solutions, and contribute to training and end-user guides while delivering reliable, friendly service in a fast-paced setting.

Qualifications

• 1–3 years in an IT support role or help desk environment.
• Solid understanding of Windows and macOS operating systems.
• Proficient with Microsoft 365 applications and basic networking concepts.

Responsibilities

• Resolve user inquiries via phone, email, and ticketing system.
• Perform thorough troubleshooting for hardware and software problems.
• Manage account setup, password resets, and access management.
• Escalate complex issues to higher-tier support with proper documentation.
• Install and update software on end-user devices and configure workstations.
• Maintain inventory and create documentation for issues and resolutions.

Skills

Windows OS

macOS

Troubleshooting

Phone/Email Support

Customer Service

Documentation

Networking concepts

End-user device setup

Education

Associate degree in computer science or IT

Tools

Microsoft 365

Outlook

Excel

Teams

Job description

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.The role, at a glance:We are seeking a motivated IT Support Technician I with prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux.How you'll contribute:Resolve user inquiries and technical issues via phone, email, and ticketing systemPerform thorough troubleshooting for hardware and software problemsManage account setup, password resets, and access managementEscalate complex technical issues to higher-tier support personnel with proper documentationExecute software installation and updates on end-user devicesConduct regular maintenance tasks on computers, printers, and other peripheral devicesMaintain accurate inventory of IT equipment and suppliesConfigure and deploy workstations for new employeesCreate comprehensive documentation for technical issues and their resolutionsImplement established IT procedures and protocolsParticipate in training to expand technical knowledge and skillsMaster company systems and standard operating proceduresDeliver concise training to end users on software applicationsDevelop how-to guides for frequently asked questionsSupport users with Microsoft 365 applications and other standard softwareYou'll also support with:Assisting with minor projects under supervision of the IT ManagerIdentifying potential improvements to current support processesParticipating actively in team meetings and contributing ideasA successful candidate should have:1-3 years in an IT support roleAssociates degree in computer science, information technology, or related field preferredSolid understanding of Windows and macOS operating systemsProficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams)Demonstrated knowledge of computer hardware components and peripheralsUnderstanding of networking concepts and troubleshootingStrong verbal and written communication with the ability to explain technical concepts to non-technical usersStrong customer service orientation and a positive attitudeDemonstrated ability to analyze issues and implement appropriate solutionsCompTIA A+ certification preferred; additional certifications a plusWork environment:This is an onsite position based in Beaverton, ORRoutine use of standard office equipmentProlonged periods of sitting or standingWhat we offer:Medical, Dental, and Vision3 weeks annual PTO and 9 paid holidays401(k) + matchingEmployer-paid base life insurance, short, and long-term disabilityHealth savings accounts (with Biamp contribution) and flexible spending accountsTuition reimbursementCharitable donation matchingDiscretionary company achievement bonusReferral bonusesWho is Biamp?We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.About our company:At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.