Information Technology Support Technician I

Biamp Systems LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks PTO + 9 holidays

401(k) + matching

Life insurance + disability

HSA/FSA with Biamp contributions

Tuition reimbursement

Charitable donation matching

Discretionary bonus

Referral bonuses

Job summary

Biamp Systems LLC seeks an IT Support Technician I to handle first-line support for desktop and mobile systems in a Microsoft-centric environment with some Apple and Linux. You will troubleshoot, set up accounts, deploy workstations, and document resolutions to support end users in Beaverton, OR.

The role emphasizes strong communication, customer service, and willingness to learn, with training opportunities and exposure to MS 365, hardware, and networking concepts as part of a collaborative

Qualifications

• 1–3 years in an IT support role.
• Associates degree in computer science, information technology, or related field preferred.
• Solid understanding of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications.
• Knowledge of computer hardware and peripherals.
• Understanding of networking concepts and troubleshooting.
• Strong communication and customer service orientation.

Responsibilities

• Resolve user inquiries and technical issues via phone, email, and ticketing system.
• Perform thorough troubleshooting for hardware and software problems.
• Manage account setup, password resets, and access management.
• Escalate complex issues with proper documentation.
• Deploy software updates on end-user devices and maintain devices.
• Maintain accurate inventory of IT equipment and supplies.
• Configure and deploy workstations for new employees.
• Create documentation and training materials for issues and resolutions.
• Support users with Microsoft 365 applications and other standard software.

Skills

Windows OS

macOS

Microsoft 365

Troubleshooting

Customer service

Communication

Education

Associates degree in CS/IT or related field

Tools

CompTIA A+ certification

Job description

The role, at a glance:

We are seeking a motivated IT Support Technician I with prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux.

How you'll contribute:

• Resolve user inquiries and technical issues via phone, email, and ticketing system
• Perform thorough troubleshooting for hardware and software problems
• Manage account setup, password resets, and access management
• Escalate complex technical issues to higher-tier support personnel with proper documentation
• Execute software installation and updates on end-user devices
• Conduct regular maintenance tasks on computers, printers, and other peripheral devices
• Maintain accurate inventory of IT equipment and supplies
• Configure and deploy workstations for new employees
• Create comprehensive documentation for technical issues and their resolutions
• Implement established IT procedures and protocols
• Participate in training to expand technical knowledge and skills
• Master company systems and standard operating procedures
• Deliver concise training to end users on software applications
• Develop how-to guides for frequently asked questions
• Support users with Microsoft 365 applications and other standard software

You’ll also support with:

• Assisting with minor projects under supervision of the IT Manager
• Identifying potential improvements to current support processes
• Participating actively in team meetings and contributing ideas

A successful candidate should have:

• 1-3 years in an IT support role
• Associates degree in computer science, information technology, or related field preferred
• Solid understanding of Windows and macOS operating systems
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams)
• Demonstrated knowledge of computer hardware components and peripherals
• Understanding of networking concepts and troubleshooting
• Strong verbal and written communication with the ability to explain technical concepts to non-technical users
• Strong customer service orientation and a positive attitude
• Demonstrated ability to analyze issues and implement appropriate solutions
• CompTIA A+ certification preferred; additional certifications a plus

Work environment:

This is an onsite position based in Beaverton, OR. Routine use of standard office equipment. Prolonged periods of sitting or standing.

What we offer:

• Medical, Dental, and Vision
• 3 weeks annual PTO and 9 paid holidays
• 401(k) + matching
• Employer-paid base life insurance, short, and long-term disability
• Health savings accounts (with Biamp contribution) and flexible spending accounts
• Tuition reimbursement
• Charitable donation matching
• Discretionary company achievement bonus
• Referral bonuses

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created andinnovatedprofessional audiovisual solutions that enablegreat communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal.We want you to love your job, and we want your expertise and knowledge to help drive our business forward.We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when theydon’tsucceed. We look for people whodesirethe best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

We make the world’s most extraordinary audio and video solutions. For over 40years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.