Information Technology Support Technician I

Biamp; Beaverton, Northern (OR, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

3 weeks PTO + 9 holidays

401(k) + matching

Life insurance

Job summary

Biamp in Beaverton, OR is seeking an IT Support Technician I to deliver first-tier support for desktop and mobile infrastructure. You’ll troubleshoot hardware and software, handle account setup and password resets, and document resolutions for future reference.

Under supervision, you will work with Microsoft 365 applications, maintain equipment inventories, and assist in minor projects. A+ certification is preferred and on-site work in Beaverton, OR is required.

Qualifications

• 1-3 years in an IT support role or similar experience.
• Associates degree preferred; related field acceptable.
• Solid understanding of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Strong customer service orientation and ability to explain tech to non-technical users.

Responsibilities

• Resolve user inquiries and provide first-tier support via phone, email, and ticketing system.
• Perform hardware/software troubleshooting and routine maintenance.
• Manage account setups, password resets, and access controls.
• Escalate complex issues with proper documentation to higher tiers.
• Install software and updates on end-user devices.

Skills

Windows OS

macOS

Microsoft 365

Troubleshooting

Customer service

Networking basics

Documentation

Communication

Education

Associate degree in computer science/information technology or related field

Tools

Microsoft 365

Mobile & desktop device management

Job description

## Information Technology Support Technician IApply: Beaverton, OR: Full time: Posted Yesterday: JR100444*Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.* **The role, at a glance:** We are seeking a motivated IT Support Technician I with prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux. **How you'll contribute:** * Resolve user inquiries and technical issues via phone, email, and ticketing system* Perform thorough troubleshooting for hardware and software problems* Manage account setup, password resets, and access management* Escalate complex technical issues to higher-tier support personnel with proper documentation* Execute software installation and updates on end-user devices* Conduct regular maintenance tasks on computers, printers, and other peripheral devices* Maintain accurate inventory of IT equipment and supplies* Configure and deploy workstations for new employees* Create comprehensive documentation for technical issues and their resolutions* Implement established IT procedures and protocols* Participate in training to expand technical knowledge and skills* Master company systems and standard operating procedures* Deliver concise training to end users on software applications* Develop how-to guides for frequently asked questions* Support users with Microsoft 365 applications and other standard software **You'll also support with:** * Assisting with minor projects under supervision of the IT Manager* Identifying potential improvements to current support processes* Participating actively in team meetings and contributing ideas **A successful candidate should have:** * 1-3 years in an IT support role* Associates degree in computer science, information technology, or related field preferred* Solid understanding of Windows and macOS operating systems* Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams)* Demonstrated knowledge of computer hardware components and peripherals* Understanding of networking concepts and troubleshooting* Strong verbal and written communication with the ability to explain technical concepts to non-technical users* Strong customer service orientation and a positive attitude* Demonstrated ability to analyze issues and implement appropriate solutions* CompTIA A+ certification preferred; additional certifications a plus **Work environment:** * This is an onsite position based in Beaverton, OR* Routine use of standard office equipment* Prolonged periods of sitting or standing **What we offer:** * Medical, Dental, and Vision* 3 weeks annual PTO and 9 paid holidays* 401(k) + matching* Employer-paid base life insurance, short, and long-term disability* Health savings accounts (with Biamp contribution) and flexible spending accounts* Tuition reimbursement* Charitable donation matching* Discretionary company achievement bonus* Referral bonuses