Launch IT Support Specialist — Entry-Level Tech

WebFX; Harrisburg (Dauphin County); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

On-site training amenities

In-office Harrisburg campus

Job summary

WebFX is seeking an entry-level IT Support candidate to join our in-office team in Harrisburg, PA. A Bachelor’s Degree is required or soon-to-be; GPA of 3.4+ preferred. We welcome upcoming graduates and offer training on all necessary skills.

The role focuses on helping internal teams with tech issues, configuring workstations, and supporting LAN/WiFi. Strong communication and customer service are valued, with clear growth paths and extensive on-the-job training.

Qualifications

• A Bachelor's Degree: All majors welcome!
• GPA: 3.4 or above
• Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!

Responsibilities

• Respond to support tickets from team members when they run into technology issues
• Help solve problems with computer systems, software, hardware, and other workplace technology
• Educate team members on technology, and walk with them through the problem-solving process
• Run diagnostic programs to identify and resolve problems
• Respond promptly to team member questions either in-person or over email, as the situation requires
• Resolve technical problems with LAN, WiFi, and other systems
• Install and configure new Windows and Mac workstations for incoming team members
• Create and configure new company accounts for team members
• Research and introduce solutions to emerging technology challenges that may arise
• Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand

Skills

Communication skills

Customer service

Problem solving

IT knowledge

Verbal and written communication

Tech support experience

Education

Bachelor’s Degree (All majors welcome)

GPA 3.4+

Tools

Excel/Google Suite

AI tools familiarity

Windows and Mac OS

Job description

WebFX is seeking an entry-level IT Support candidate to join our in-office team in Harrisburg, PA. A Bachelor’s Degree is required or soon-to-be; GPA of 3.4+ preferred. We welcome upcoming graduates and offer training on all necessary skills.

The role focuses on helping internal teams with tech issues, configuring workstations, and supporting LAN/WiFi. Strong communication and customer service are valued, with clear growth paths and extensive on-the-job training.