Hybrid Client Success & Support Specialist

Clark Associates, Inc.; Lititz (Lancaster County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Clark Associates, Inc. in Lititz, PA is seeking an Account Support Representative to deliver exceptional service to chain restaurant operators and other customers ordering food service equipment.

You will respond via phone, email, and live chat, resolve issues, educate customers on products and policies, and collaborate with internal teams to maintain accurate records and improve service. This hybrid role offers in-office Tuesdays and Wednesdays with remote work other days, and growth within

Responsibilities

• Respond to and interact with customers via phone, email, and live chat.
• Provide prompt and accurate responses, maintaining a professional and empathetic tone.
• Address questions related to platform, orders, and products in a timely manner.
• Provide strategic solutions to turn negative experiences into positive results.
• Educate customers about products, services, policies, and procedures.
• Identify ways to improve standards, procedures, and operational efficiencies.
• Monitor fulfillment issues and coordinate with internal divisions and external contacts for timely order status updates.
• Maintain records of customer interactions and resolutions on various platforms.
• Offer expertise to key accounts as Dedicated Specialist and develop account-specific resources.

Job description

Clark Associates, Inc. in Lititz, PA is seeking an Account Support Representative to deliver exceptional service to chain restaurant operators and other customers ordering food service equipment.

You will respond via phone, email, and live chat, resolve issues, educate customers on products and policies, and collaborate with internal teams to maintain accurate records and improve service. This hybrid role offers in-office Tuesdays and Wednesdays with remote work other days, and growth within