IT Support Specialist

Pennsylvania Food Corporation; Charleroi (Washington County); On-site; USD 40,000 - 65,000; Full time

Job summary

Pennsylvania Food Corporation is seeking an IT Technician to provide day-to-day technical support for employees and systems across the organization. You will troubleshoot hardware, software, and network issues, set up workstations, and assist with onboarding and security practices.

You will maintain inventory, document resolutions, and escalate complex problems while coordinating with internal and external resources as needed.

Qualifications

• High school diploma or equivalent required; IT-related coursework preferred.
• Associate degree, technical certification, or related IT coursework preferred.
• Experience in IT support or help desk is preferred.

Responsibilities

• Provide technical support to employees for hardware, software, network, printer, phone, and system access issues.
• Document issues, resolutions, and follow-up actions in the tracking system.
• Install, configure, maintain, troubleshoot, and repair desktops, laptops, mobile devices, printers, and peripherals.
• Set up workstations, user accounts, email access, permissions, and equipment for new hires, transfers, and role changes.
• Assist with onboarding and offboarding technology needs, including equipment preparation and access changes.
• Monitor, maintain, and support basic network connectivity (wired, wireless, switches, routers).
• Install, update, and troubleshoot operating systems, business apps, antivirus tools, and security patches.
• Support cybersecurity best practices and educate users on safe technology use.
• Maintain accurate inventory records for IT equipment, licenses, and assets.
• Escalate complex issues to appropriate resources and communicate with end users.
• Assist with technology projects, equipment upgrades, and system rollouts.
• Maintain confidentiality of company and system information.

Skills

Windows OS

Microsoft 365

Desktop hardware

Printers

Mobile devices

Networking basics

Diagnostics

Communication skills

Documentation

Education

High school diploma

Associate degree or IT cert

Tools

CompTIA A+

Network+

Security+

Active Directory

Microsoft 365 tools

Ticketing systems

Job description

Pennsylvania Food Corporation is seeking an IT Technician to provide day-to-day technical support for employees and systems across the organization. You will troubleshoot hardware, software, and network issues, set up workstations, and assist with onboarding and security practices.

You will maintain inventory, document resolutions, and escalate complex problems while coordinating with internal and external resources as needed.