IT Support Technician I

Webstaurantstore; Lancaster (Lancaster County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Adoption Assistance

Job summary

WebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Lancaster, PA. As an IT Support Technician, you’ll gain hands-on experience in a fast-paced environment, providing technical support to employees across the company and troubleshooting hardware, software, and network issues.

The position offers a hybrid in-office/work-from-home schedule after an initial training period, with commute to the Lancaster, PA office required.

Qualifications

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Exceptional attention to detail and accuracy.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Assist in troubleshooting and resolving hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with the setup and deployment of new equipment.
• Document and track support requests and resolutions.
• Participate in IT projects and contribute to their successful completion.
• Maintain a high level of customer service and professionalism.

Skills

IT hardware

IT software

Networking

Problem solving

Communication

Teamwork

Job description

Job Summary

WebstaurantStore, a division of Clark Associates, is seeking motivated entry‑level IT professionals to join our team in Lancaster, PA. As an IT Support Technician, you’ll gain hands‑on experience in a fast‑paced environment, working alongside seasoned IT experts. In this role, you’ll provide technical support to employees across the company, troubleshooting hardware, software, and network issues to keep operations running smoothly. Applicants must be able to commute to our Lancaster, PA office. A hybrid in‑office/work from home schedule is available after an initial training period.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Assist in troubleshooting and resolving hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with the setup and deployment of new equipment.
• Document and track support requests and resolutions.
• Participate in IT projects and contribute to their successful completion.
• Maintain a high level of customer service and professionalism.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high‑speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day‑to‑day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

No prior experience required; relevant experience is a plus.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Exceptional attention to detail and accuracy.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On‑Site Fitness Centers
• Dog‑friendly Offices