IT Support Technician I — Frontline Tech & AV Support

Town Of Pecos City; Pecos (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Town of Pecos City seeks an IT Technician I to join the IT team in Pecos, Texas. This entry-level role provides frontline support for hardware, software, printers, peripherals, and user accounts, while learning Town systems and procedures.

You will set up and configure computers and mobile devices, troubleshoot hardware, software, network, and applications, assist with daily IT operations, and support meetings and events as needed.

Qualifications

• Valid Texas Driver License and safe driving record.
• Ability to pass required background review, including CJIS-related review when applicable.
• Relevant training, technical aptitude, or equivalent entry-level experience in information technology.

Responsibilities

• Provide telephone, remote, and on-site support for hardware, software, printers, peripherals, user accounts, and related technology issues.
• Set up, configure, deploy, replace, and support computers, mobile devices, and other assigned equipment.
• Assist users in resolving hardware, software, network, and application issues through troubleshooting, diagnostic tools, and direct support.
• Support daily IT operations, including software installation, workstation setup, equipment replacement, and general technical maintenance.
• Support audio-visual equipment setup for meetings and events as assigned.
• Maintain accurate records, ticket notes, and documentation related to service activity and project work.

Skills

Basic troubleshooting

Customer service

Clear communication

Education

CompTIA ITF+

CompTIA A+

Tools

Microsoft 365

Job description

The Town of Pecos City seeks an IT Technician I to join the IT team in Pecos, Texas. This entry-level role provides frontline support for hardware, software, printers, peripherals, and user accounts, while learning Town systems and procedures.

You will set up and configure computers and mobile devices, troubleshoot hardware, software, network, and applications, assist with daily IT operations, and support meetings and events as needed.