Entry-Level IT Support Specialist

Pecostx; Pecos (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Town of Pecos City is seeking an entry-level IT Technician I to provide frontline support across Town departments, troubleshoot hardware and software, and help staff use technology effectively.

Under the IT Manager, you will learn Town systems, perform imaging and deployment tasks, maintain accurate ticket notes, and participate in after-hours support as needed. A valid Texas driver's license is required.

Qualifications

• Valid Texas Driver License and safe driving record.
• Ability to pass required background review (CJIS-related review when applicable).
• Relevant training, technical aptitude, or equivalent entry-level experience in information technology.

Responsibilities

• Provide telephone, remote, and on-site support for hardware, software, printers, peripherals, user accounts, and related technology issues.
• Set up, configure, deploy, replace, and support computers, mobile devices, and other assigned equipment.
• Assist users in resolving hardware, software, network, and application issues through troubleshooting, diagnostic tools, and direct support.
• Support daily IT operations, including software installation, workstation setup, equipment replacement, and general technical maintenance.
• Support audio-visual equipment setup for meetings and events as assigned.

Skills

Troubleshooting

Microsoft 365

Hardware & software support

Customer service

Communication skills

Learn quickly

Job description

Town of Pecos City is seeking an entry-level IT Technician I to provide frontline support across Town departments, troubleshoot hardware and software, and help staff use technology effectively.

Under the IT Manager, you will learn Town systems, perform imaging and deployment tasks, maintain accurate ticket notes, and participate in after-hours support as needed. A valid Texas driver's license is required.