IT Support Technician — Frontline Network & Systems

Landing Point; New York (NY); Hybrid; USD 85,962,000 - 108,886,000; Full time

Job summary

Landing Point is seeking an IT Technician to provide first-tier support for their computing and network environment, ensuring end users receive timely assistance for both local and remote work.

You will handle help desk tickets, manage client hardware, set up desktops, administer accounts in Active Directory and cloud services, and support videoconferencing. A BS degree with 1 year experience or 3+ years desktop support is required; certifications like A+ or Net+ are preferred.

Qualifications

• BS Degree in a related field with 1 year of experience or 3+ years of desktop support experience.
• 1-2 years of networking experience.
• Certification preferred (A+, Net+).
• Experience with Windows, Mac OS, and Microsoft Office 365.

Responsibilities

• Provide help desk support for staff, managing client-side hardware.
• Serve as the first-tier level of support for computing or network problems.
• Assist in monitoring and reporting the state of the network and computing equipment.
• Set up and support internal and external videoconferencing.
• Administer user accounts and access rights in Active Directory and cloud services.
• Set up and deploy new desktop systems as needed.
• Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts.
• Assist with preparing and maintaining systems documentation.
• Maintain organizational policies and standards.
• Train users on system usage, procedures, and protocols.

Skills

Troubleshooting

Customer support

Documentation

Education

BS Degree in related field

Tools

Active Directory

Office 365

Windows

Mac OS

Video conferencing systems

Teams VoIP

iOS/Android devices

Job description

Landing Point is seeking an IT Technician to provide first-tier support for their computing and network environment, ensuring end users receive timely assistance for both local and remote work.

You will handle help desk tickets, manage client hardware, set up desktops, administer accounts in Active Directory and cloud services, and support videoconferencing. A BS degree with 1 year experience or 3+ years desktop support is required; certifications like A+ or Net+ are preferred.