IT Support Technician I — Fast-Response Desk Help

Polymer Concepts Technologies, Inc; Anaheim (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Polymer Concepts Technologies PBY, Inc. is seeking an IT Support Specialist I in Anaheim, CA.

The role serves as the primary contact for end-user IT support across multiple units and remote locations, delivering first-level assistance for hardware, software, Microsoft 365, and basic network connectivity. You’ll install, configure, and maintain desktops and peripherals, document activities, and escalate complex issues to Tier 2 or MSPs.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or related field preferred, or equivalent training/experience.
• 1–3 years of customer service or technical support experience.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Basic understanding of computer hardware and peripherals.
• Strong customer service and communication skills.

Responsibilities

• Serve as the primary point of contact for end-user IT support requests via phone, email, walk-up, or help desk.
• Troubleshoot Tier 1 hardware, software, printer, peripheral, OS, and basic network issues within SLAs.
• Install, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other end-user technology.
• Perform workstation setup, software updates, and user-account support (password resets, lockouts).
• Provide first-level support for Windows and Microsoft 365 applications.
• Document support requests and resolutions in the ITSM system.
• Escalate complex issues to Tier 2, Systems Administration, MSPs, or other resources.
• Deliver professional customer service and educate users on supported technologies.
• Assist with equipment inventory, deployment, redeployment, and disposal per procedures.
• Monitor and assist with offsite backups and escalate issues as needed.
• Create and update user guides and knowledge-base articles.

Skills

Customer service

Windows OS

Microsoft 365

Troubleshooting

Communication

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

Help desk system

Imaging computers

Active Directory

Job description

Polymer Concepts Technologies PBY, Inc. is seeking an IT Support Specialist I in Anaheim, CA.

The role serves as the primary contact for end-user IT support across multiple units and remote locations, delivering first-level assistance for hardware, software, Microsoft 365, and basic network connectivity. You’ll install, configure, and maintain desktops and peripherals, document activities, and escalate complex issues to Tier 2 or MSPs.