IT Help Desk Technician I: Solve & Grow

Livework; Santa Ana (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Livework in Santa Ana, CA is hiring a Help Desk Technician I to be the first point of contact for internal users, handling incidents via phone, email, or ticketing system and supporting Windows and macOS workstations.

Candidates bring 3 years IT support, 2+ years networking, strong troubleshooting, experience with Microsoft 365 and remote tools, plus solid customer service and detail orientation.

Qualifications

• 3 years of IT support or helpdesk experience.
• 2+ years of Networking.
• Strong troubleshooting across hardware, software, and basic networking.
• Experience with Microsoft 365, ticketing systems, and remote support tools.
• Strong communication skills and customer service mindset.
• Detail-oriented with strong problem-solving ability.

Responsibilities

• Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve common IT issues involving Windows/macOS workstations, peripherals, and basic networking.
• Password resets and account access management.
• Printer and peripheral support; basic networking tasks.
• Log, categorize, prioritize, and manage support tickets accurately.
• Perform remote troubleshooting using approved support tools.
• Support employee onboarding/offboarding, including account setup and deactivation.
• Document solutions and contribute to IT knowledge base improvements.

Skills

Help desk support

Networking

Windows/macOS

Microsoft 365

Ticketing systems

Education

Degree in IT or CS

Tools

Remote access tools

Microsoft 365 admin tools

Job description

Livework in Santa Ana, CA is hiring a Help Desk Technician I to be the first point of contact for internal users, handling incidents via phone, email, or ticketing system and supporting Windows and macOS workstations.

Candidates bring 3 years IT support, 2+ years networking, strong troubleshooting, experience with Microsoft 365 and remote tools, plus solid customer service and detail orientation.