IT Support Specialist (Help Desk)

Anastasia Beverly Hills; Pico Rivera (CA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Bonus eligible

Job summary

Anastasia Beverly Hills is seeking an IT Help Desk Technician to join our California team in Pico Rivera. You will provide frontline end-user support, diagnose hardware and software issues, and maintain logs and documentation to ensure smooth operations.

The role requires strong communication, a customer‑focused approach, and the ability to work with vendors and external MSPs. You will handle onboarding/offboarding, system updates, backups, and security guidance while contributing to a positive

Qualifications

• 3-4 years proven experience in an IT help desk or technical support role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team, including with external parties such as vendors and MSPs.
• Strong organizational skills and attention to detail.
• Keen analytical and problem-solving skills, with the ability to think creatively.
• Interest in developing procedures and identifying improvements to existing procedures.
• Customer-focused with a commitment to providing high-quality support.
• Ability to maintain a respectful and professional demeanor, even in challenging situations, and resolve issues with a calm and courteous approach.
• Primary work location is Pico Rivera, CA.
• Able to commute to Beverly Hills or West LA as needed.
• During peak business, this position may require overtime including weekends and evening hours.
• Ability to lift and move up to 25 pounds repeatedly, i.e. moving and installing desktop printers, monitors, network equipment, servers, etc.

Responsibilities

• Provide technical support to end users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Investigate and test various solutions to ensure issues are effectively resolved.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Keep detailed logs of user interactions, issues, and resolutions.
• Escalate complex issues to higher-level support when necessary.
• Assist in the setup and deployment of new hardware and software.
• Assist with the onboarding and offboarding process for team members on various platforms.
• Conduct regular system updates and backups.
• Educate users on best practices for IT security and system usage.
• Maintain high levels of customer satisfaction through professional and courteous interactions.
• Develop and update technical documentation to support team and end-user learning.
• Provide regular updates on progress during team meetings and as required.

Skills

End-user support

Troubleshooting

Windows/macOS support

PowerShell scripting

Documentation

Tools

Office 365

Azure AD

G Suite

Sophos AV

MDM

Job description

Anastasia Beverly Hills is seeking an IT Help Desk Technician to join our California team in Pico Rivera. You will provide frontline end-user support, diagnose hardware and software issues, and maintain logs and documentation to ensure smooth operations.

The role requires strong communication, a customer‑focused approach, and the ability to work with vendors and external MSPs. You will handle onboarding/offboarding, system updates, backups, and security guidance while contributing to a positive