IT Support Technician I: End-User & Field Deployments

Socket.dev; Town of Clarence (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Kreher Farms is seeking an IT Support Technician I to serve as the first point of contact for employees needing technical assistance. You will support end-users, deploy equipment, troubleshoot common issues, and maintain IT assets across office, warehouse, production, and farm operations.

You will learn Kreher Family Farms' technical environment and business systems while collaborating with senior IT staff on maintenance, rollouts, and facility support.

Qualifications

• Associate degree or equivalent with 1-2 years end-user support experience.
• Preferred: IT-related associate degree.
• CompTIA A+ certification preferred.
• Experience supporting users in business, warehouse, production, or agricultural environments.

Responsibilities

• Respond to helpdesk tickets, calls, emails, and walk-up requests.
• Troubleshoot Windows desktop and laptop issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and Office.
• Assist users with password resets and account access.
• Configure email and mobile devices.
• Provide printer, scanner, and peripheral support.
• Set up and deploy desktops, laptops, tablets, mobile devices, printers.
• Install standard software and apply basic configuration.
• Configure workstations, docking stations, monitors, and peripherals.
• Assist with equipment moves, replacements, and workstation cleanups.
• Maintain helpdesk ticket records and troubleshooting notes.
• Document common support procedures and repeatable fixes.
• Update IT asset inventory and equipment records.
• Record hardware changes, software installs, and device replacements.
• Troubleshoot basic workstation network connectivity.
• Identify and escalate server, network, application, and security issues.
• Assist senior IT staff with maintenance, technology rollouts, and facility support.

Skills

Windows basics

Microsoft 365 basics

Customer service

Communication

Driver's license

Education

Associate degree or equivalent (1-2 years end-user support)

Associate degree in IT (preferred)

CompTIA A+ certification

Experience in business/warehouse/agriculture env.

Job description

Kreher Farms is seeking an IT Support Technician I to serve as the first point of contact for employees needing technical assistance. You will support end-users, deploy equipment, troubleshoot common issues, and maintain IT assets across office, warehouse, production, and farm operations.

You will learn Kreher Family Farms' technical environment and business systems while collaborating with senior IT staff on maintenance, rollouts, and facility support.