IT Support Specialist I — End-User Helpdesk & Setup

TIRE CREW; Tulsa (OK); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and 401

Employee discounts

Job summary

TIRE CREW is seeking an IT Support Tier I Technician to deliver first-line technical support across all company locations. You will help with onboarding/offboarding, troubleshoot hardware, software, and network issues, and maintain IT documentation and inventory.

The role emphasizes excellent customer service, clear communication, and a willingness to grow within IT operations. On-site work at Oklahoma locations is expected.

Qualifications

• Associate degree or equivalent experience in Information Technology.
• 1–2 years of experience in IT helpdesk or desktop support environment preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi‑Fi).
• Experience with hardware setup, printer configuration, and endpoint troubleshooting.
• Ability to use and manage IT ticketing systems effectively.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Responsibilities

• End-User Support: Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.
• Device & Software Management: Configure and deploy computers and devices in accordance with company standards.
• Install, update, and troubleshoot approved software applications.
• Perform basic maintenance and support for printers, scanners, and VoIP phones.
• Maintain accurate asset records for IT hardware assignments and equipment lifecycle tracking.
• Operational & Administrative: Support employee onboarding/offboarding by preparing, configuring, and retrieving IT equipment.
• Assist in tracking IT inventory, licenses, and warranty renewals.
• Ensure compliance with IT security best practices, including password policies, MFA enrollment, and endpoint protection.
• Contribute to the IT knowledge base with user guides and troubleshooting articles.
• Provide excellent customer service and maintain a professional, helpful attitude in all interactions.

Skills

Customer service

Communication

Time management

Organizational skills

Eagerness to learn

Education

Associate degree or equivalent in Information Technology

Tools

Microsoft 365 administration

Active Directory

Ticketing system

VPN

Printer configuration

Job description

TIRE CREW is seeking an IT Support Tier I Technician to deliver first-line technical support across all company locations. You will help with onboarding/offboarding, troubleshoot hardware, software, and network issues, and maintain IT documentation and inventory.

The role emphasizes excellent customer service, clear communication, and a willingness to grow within IT operations. On-site work at Oklahoma locations is expected.