Onsite IT Field Support Technician

Wurth Industry of North America; Roanoke (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Würth Elektronik is seeking an IT Field Service Support to be the first line of contact for end users requiring IT hardware and software assistance. This on-site role focuses on desktop PCs, printers, network equipment, and various business applications, ensuring seamless operations for distribution centers and offices.

You will handle in-person and remote support, participate in onboarding, follow SLAs, document actions, and escalate when needed.

Qualifications

• 2+ years of hardware troubleshooting and help desk support experience.
• A+ Certification and ITIL Foundation Certification preferred.
• Excellent communication skills (verbal and written) and high level of customer service.
• Available for on-call after hours support rotations and travel to company locations.

Responsibilities

• Serve as a first point of contact for end users seeking technical assistance.
• Assist end users via in-person and remote support, phone, and ticketing system.
• Support global Würth business partners by resolving technical issues and ensuring SLAs are met.
• Communicate technical issues in non-technical terms.
• Maintain communications on ticket/status and keep end users updated.
• Assist with IT onboarding for new employees including account setup and hardware provisioning.
• Document actions taken and resolutions in the ticketing system.
• Procure, deploy and troubleshoot hardware (desktops, laptops, printers, etc.).
• Configure, install, maintain and upgrade computer systems hardware and software.
• Provide support for business applications, including AD, Microsoft 365, VPN, CRM, Citrix, etc.
• Promote IT security best practices and assist users in complying with policies.
• Occasionally travel up to 25% and be on-call on weekends as required.
• Utilize AI tools to support troubleshooting and productivity.

Skills

Hardware troubleshooting

Help desk support

Customer service

On-call readiness

Travel readiness

Education

Associate’s degree in CS/IS or related field

Bachelor’s degree preferred

Tools

Intune

XenMobile

ManageEngine

Job description

Würth Elektronik is seeking an IT Field Service Support to be the first line of contact for end users requiring IT hardware and software assistance. This on-site role focuses on desktop PCs, printers, network equipment, and various business applications, ensuring seamless operations for distribution centers and offices.

You will handle in-person and remote support, participate in onboarding, follow SLAs, document actions, and escalate when needed.