Senior IT Support & Systems Implementation Specialist

KU Information Technology; Topeka (KS); Hybrid; USD 56,000 - 60,000; Full time

Job summary

KU Information Technology is seeking a Senior IT Support Technician to serve as the first point of contact for campus users. The role covers hardware, software, AV, printers, and basic network issues, with escalation to Tier 2 as needed.

You will manage end-to-end support and contribute to process improvements and knowledgebase documentation. The position offers hybrid work with a 40-hour week, typical hours M-F 8am-5pm, and opportunities to engage in start-to-finish system changes and customer

Qualifications

• Two years of professional technical support and customer service in Windows and Macintosh environments.
• Experience with endpoint management and AD/Group Policy.
• Familiarity with basic network troubleshooting and enterprise ticketing systems.

Responsibilities

• Provide first-contact IT support via phone, email, chat, remote, and in-person.
• Troubleshoot hardware/software, AV equipment, and printers for campus users.
• Document issues, create/update tickets, and communicate resolutions to customers.
• Coordinate with Tier 2 and other teams to implement standardized solutions.

Skills

Windows/macOS support

Customer service

Effective communication

Education

High School Diploma/GED

Associate’s degree

Tools

MCM

Jamf

Ansible

Active Directory

Group Policy

Ticketing system

Job description

KU Information Technology is seeking a Senior IT Support Technician to serve as the first point of contact for campus users. The role covers hardware, software, AV, printers, and basic network issues, with escalation to Tier 2 as needed.

You will manage end-to-end support and contribute to process improvements and knowledgebase documentation. The position offers hybrid work with a 40-hour week, typical hours M-F 8am-5pm, and opportunities to engage in start-to-finish system changes and customer