IT Support Technician I

Socket.dev; Town of Clarence (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Kreher Farms is seeking an IT Support Technician I to serve as the first point of contact for employees needing technical assistance. You will support end-users, deploy equipment, troubleshoot common issues, and maintain IT assets across office, warehouse, production, and farm operations.

You will learn Kreher Family Farms' technical environment and business systems while collaborating with senior IT staff on maintenance, rollouts, and facility support.

Qualifications

• Associate degree or equivalent with 1-2 years end-user support experience.
• Preferred: IT-related associate degree.
• CompTIA A+ certification preferred.
• Experience supporting users in business, warehouse, production, or agricultural environments.

Responsibilities

• Respond to helpdesk tickets, calls, emails, and walk-up requests.
• Troubleshoot Windows desktop and laptop issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and Office.
• Assist users with password resets and account access.
• Configure email and mobile devices.
• Provide printer, scanner, and peripheral support.
• Set up and deploy desktops, laptops, tablets, mobile devices, printers.
• Install standard software and apply basic configuration.
• Configure workstations, docking stations, monitors, and peripherals.
• Assist with equipment moves, replacements, and workstation cleanups.
• Maintain helpdesk ticket records and troubleshooting notes.
• Document common support procedures and repeatable fixes.
• Update IT asset inventory and equipment records.
• Record hardware changes, software installs, and device replacements.
• Troubleshoot basic workstation network connectivity.
• Identify and escalate server, network, application, and security issues.
• Assist senior IT staff with maintenance, technology rollouts, and facility support.

Skills

Windows basics

Microsoft 365 basics

Customer service

Communication

Driver's license

Education

Associate degree or equivalent (1-2 years end-user support)

Associate degree in IT (preferred)

CompTIA A+ certification

Experience in business/warehouse/agriculture env.

Job description

JOB SUMMARY

The IT Support Technician I serves as the first point of contact for employees requiring technical assistance. This role focuses on end-user support, computer deployments, troubleshooting common technology issues, and maintaining IT equipment. The position supports office, warehouse, production, and farm operations while learning Kreher Family Farms' technical environment and business systems.

JOB RESPONSIBILTIES

Work for which this position is accountable:

End User Support

• Respond to helpdesk tickets, phone calls, emails, and walk-up support requests.


• Troubleshoot Windows desktop and laptop issues.


• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.


• Assist users with password resets and account access issues.


• Configure email and mobile devices.


• Provide printer, scanner, and peripheral support.

Equipment Deployment

• Set up and deploy desktops, laptops, tablets, mobile phones, printers, and other IT equipment.


• Install standard software packages and apply basic configuration settings.


• Configure user workstations, docking stations, monitors, and peripherals.


• Assist with equipment moves, replacements, and workstation cleanups.

Documentation and Inventory

• Maintain accurate helpdesk ticket records and troubleshooting notes.


• Document common support procedures and repeatable fixes.


• Update IT asset inventory and equipment assignment records.


• Record hardware changes, software installs, and device replacements.

Basic Infrastructure Support

• Troubleshoot basic workstation network connectivity issues.


• Identify and properly escalate server, network, application, and security issues.


• Assist senior IT staff with maintenance activities, technology rollouts, and facility support.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Basic understanding of Windows operating systems.


• Basic knowledge of Microsoft Office and Microsoft 365 applications.


• Strong customer service, communication, and follow-through skills.


• Ability to travel between company locations as needed.


• Valid driver's license.

EDUCATION AND EXPERIENCE

Required

• Associate’s degree or equivalent experience, with 1-2 years of relevant experience supporting end users in a business, warehouse, production, or agricultural environment.

Preferred

• Associate degree in Information Technology or related field.


• CompTIA A+ certification.


• Experience supporting users in a business, warehouse, production, or agricultural environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position primarily works in an office environment but may regularly visit other farm areas, including animal facilities, processing areas, crop fields, warehouses, shops, and other operational areas.

While performing the duties of this position, the employee will:

• Sit, stand, walk, bend, and reach.


• Move throughout the workplace and farm property as needed.


• See, talk, and hear.


• May occasionally walk on uneven, wet, muddy, or outdoor terrain; climb stairs; and navigate around agricultural equipment, vehicles, animals, and other operational equipment.


• May occasionally lift, carry, push, or pull materials weighing up to 25 pounds.


• May drive or ride in a vehicle for multiple hours at a time.

Work is performed primarily in an office environment, with occasional work in farm or operational settings. In those settings, the employee may be exposed to varying weather conditions, dust, dirt, noise, odors, agricultural chemicals, machinery, animals, and other typical farm conditions. Appropriate personal protective equipment (PPE) must be worn when required.

The employee must be able to safely perform the essential functions of the position, with or without a reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Kreher Farms ("KFF") is an equal opportunity employer. Kreher Farms prohibits discrimination and harassment of any kind based on race, color, religion, sex (including sexual harassment and pregnancy), national origin, citizenship or immigration status, age, disability, genetic information, predisposing genetic characteristics, creed, actual or perceived sexual orientation, gender identity or expression (including transgender status), reproductive health decision making, military status, marital status, familial status, domestic violence victim status, arrest or conviction records, or any other protected classification under federal, state, or local law.

position, with or without a reasonable accommodation