IT Support Technician — Higher Ed, On‑Site + Tuition

University of Mount Saint Vincent; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition benefits

Retirement plan

Professional development

Job summary

The University of Mount Saint Vincent is seeking an IT Support Technician to deliver hands‑on support for the University’s technology environment, including PCs, software, and classroom IT. This full‑time, on‑site role offers shift flexibility and opportunities to assist with device management and user training.

Responsibilities cover ticket handling, imaging, deployment, and security best practices, with emphasis on Microsoft 365 and collaboration tools.

Qualifications

• Bachelor's degree in a computer science or related field required; entry‑level welcomed.
• Experience supporting Windows and Apple devices is desirable.
• Knowledge of Microsoft 365, networking basics, and cybersecurity best practices.

Responsibilities

• Provide courteous, responsive IT help desk support to faculty, staff and students.
• Install, configure, and troubleshoot PCs, peripherals, and software.
• Assist with Intune device enrollment, profile configuration, and app deployment.
• Support Canvas LMS, Microsoft 365 accounts, and identity access issues.
• Log, track, and resolve tickets while meeting service targets.
• Develop user guides and FAQs; assist with onboarding and offboarding.

Skills

Windows OS

Client support

Active Directory

Microsoft 365

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Intune

Azure AD

SysAid ITSM

Avaya phone systems

Job description

The University of Mount Saint Vincent is seeking an IT Support Technician to deliver hands‑on support for the University’s technology environment, including PCs, software, and classroom IT. This full‑time, on‑site role offers shift flexibility and opportunities to assist with device management and user training.

Responsibilities cover ticket handling, imaging, deployment, and security best practices, with emphasis on Microsoft 365 and collaboration tools.