Campus IT Support Specialist - Desktop & Classroom Tech

Saint Martin's University; Everett (WA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Saint Martin’s University is seeking a Technology Support Specialist to install, repair, and maintain campus technology. The role focuses on desktop computing and classroom systems, including software/hardware upgrades and troubleshooting for users across the university.

Collaborate with the ITS Help Desk and network teams to plan system changes, while ensuring reliable hardware and available supplies. The position requires two years of technical support experience and a strong customer service

Qualifikationen

• Two years of work experience in a technical support environment.
• Proficient in a Microsoft Windows environment.
• Experience troubleshooting and repairing desktop technology.
• Experience troubleshooting and repairing classroom audio/visual equipment.
• Customer service and communication skills are essential.
• Must be supportive of Benedictine values of Saint Martin's University.

Aufgaben

• Install, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners, plotters, and printers. Install, maintain, and troubleshoot classroom technologies as required.
• Work closely with the ITS Help Desk and other ITS personnel to prioritize and fulfill work order requests.
• Provide technical assistance to university staff, faculty and students.
• Help to ensure that appropriate computer hardware and supplies are available.
• Follow departmental procedures related to service requests, purchasing and asset management.
• May participate in long-range planning for the department as a member of the ITS team.
• May provide back-up support for the telecommunication systems.
• Other related duties as assigned.

Kenntnisse

Technical support experience

Windows environment

Hardware troubleshooting

Classroom A/V troubleshooting

Customer service

Jobbeschreibung

Saint Martin’s University is seeking a Technology Support Specialist to install, repair, and maintain campus technology. The role focuses on desktop computing and classroom systems, including software/hardware upgrades and troubleshooting for users across the university.

Collaborate with the ITS Help Desk and network teams to plan system changes, while ensuring reliable hardware and available supplies. The position requires two years of technical support experience and a strong customer service