IT Support Technician: Helpdesk & Onsite Setup

Lexair, inc.; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Lexair, inc. is seeking an IT Help Desk Technician to provide frontline technical support for hardware, software, and network issues. You will diagnose problems, guide users through fixes, and escalate complex cases to the IT Manager when needed.

Responsibilities include setting up new hires (emails, computers, software logins, printers), logging inventory, and maintaining detailed records of support requests and resolutions. The role reports to the VP of Operations.

Qualifications

• 2+ years of prior experience in a help desk role.
• Computer Science Associate's degree preferred, but equivalent experience may be acceptable.
• Strong communication and analytical skills; familiarity with MS Office, Google Workspace, and ERP systems.

Responsibilities

• Provide technical support via phone, email, or in-person visits.
• Complete new hire setup: emails, computers, software logins, printers, and device inventory in HRIS.
• Become main contact for printer issues and escalate complex problems to IT Manager.
• Document all support requests, actions, and resolutions.
• Assist IT Manager with project management support and back up IT coverage as needed.

Skills

Help desk experience

Customer service

Communication skills

Problem solving

Education

Computer Science Associate's degree

Tools

Microsoft Office

Google Workspace

ERP system

Job description

Lexair, inc. is seeking an IT Help Desk Technician to provide frontline technical support for hardware, software, and network issues. You will diagnose problems, guide users through fixes, and escalate complex cases to the IT Manager when needed.

Responsibilities include setting up new hires (emails, computers, software logins, printers), logging inventory, and maintaining detailed records of support requests and resolutions. The role reports to the VP of Operations.