IT Support Technician

Lexicon, Inc.; Little Rock (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Employer contributions

Vision Insurance

Short Term/Long Term Disability

401(k) with Employer Match

Paid Vacation

Job summary

A leading construction services firm is seeking an experienced IT Support Technician to ensure smooth IT operations. The role includes troubleshooting hardware and software issues, assisting users, and maintaining inventory records. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and experience with Windows OS and Microsoft Office. This position offers competitive benefits including medical insurance and a 401(k) plan.

Qualifications

• Minimum of 2 years' experience in IT preferred.
• Experience with troubleshooting hardware and software issues.
• Ability to assist with onboarding and offboarding tasks.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Document issues and resolutions in the help desk system.
• Perform remote troubleshooting using diagnostic tools.

Skills

Basic understanding of computer systems

Customer service skills

Communication skills

Technical troubleshooting

Education

High school diploma or equivalent, IT coursework

Tools

Windows OS

Microsoft Office Suite

Ticketing systems

Remote desktop tools

Active Directory

Job description

Introduction

Lexicon offers a unique combination of capabilities. Our services include construction management, fabrication, erection, mechanical installation, and plant maintenance for heavy industrial, commercial, and roadway projects, as well as a full spectrum of golf course construction and management services.

This role is responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.

IT Support Technician Essential Duties and Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Perform remote troubleshooting using diagnostic tools and guided questioning.
• Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.
• Escalate unresolved issues to higher-level support personnel.
• Document issues and resolutions in the help desk system.
• Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.
• Maintain inventory records and assist in asset tracking and reclamation.
• Support software installations and updates under supervision.
• Provide guidance on IT policies and procedures to end users.
• The ability to work overtime and regular, punctual attendance is required.

IT Support Technician Qualifications

• Basic understanding of computer systems, mobile devices, and common software applications.
• Minimum of 2 years’ experience in IT preferred.
• Experience with Windows OS and Microsoft Office Suite.
• Experience with ticketing systems preferred.
• Exposure to remote desktop tools, Active Directory, and VPN preferred.
• Strong communication and customer service skills.
• Ability to follow instructions and work collaboratively in a team environment.
• Patience and professionalism when dealing with non-technical users.
• High school diploma or equivalent; coursework or certifications in IT (e.g., CompTIA A+) preferred.

Physical Demands

• Ability to sit or stand for extended periods while working at a computer or assisting staff.
• Frequent use of hands and fingers to operate keyboards, phones, and other IT equipment.
• Ability to lift and carry equipment such as desktop computers, laptops, monitors, printers, and networking hardware (typically up to 25–40 lbs).
• Occasional bending, stooping, kneeling, or crawling to install cables, connect hardware, or access equipment in tight spaces (e.g., under desks, server racks).
• Adequate vision to read technical manuals, schematics, and computer screens.
• Clear communication abilities (both verbal and written) to support users and document issues.
• All the physical demands listed are essential functions.

Benefits

• Medical Insurance
• HSA with Employer contributions
• Vision Insurance
• Group and Voluntary Life Insurance
• Short Term/Long Term Disability
• Critical Illness Plan
• Employee Assistance Program
• Paid Vacation
• 401(k) with Employer Match

Accessibility

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at [e-mail].

Drug Free Workplace

Drug Free Workplace.

Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.