IT Support Technician: Help Desk & Device Setup Pro

R E Darling Co; Tucson (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

R.E. Darling Co., Inc. is seeking an IT Support Technician in Tucson, AZ to provide end-user support, install and test computer systems, and manage devices, 2FA, and intranet content. The role requires strong communication and hands-on hardware skills.

The position emphasizes ITAR/EAR controlled data access, and the candidate will work under the IT & Systems Manager in a networked environment with opportunities for training and growth.

Qualifications

• Associates Degree in Computer Science or Related Field, or equivalent technical certification.
• 2 years of experience supporting desktop users in a networked environment.
• Proficient technical hardware skills.
• Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat.
• Proficient in Microsoft Expression Web or similar web development software.
• Good communication skills.

Responsibilities

• End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity.
• Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices.
• Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.
• Generate and maintain user documentation, as required.
• Maintain assigned and unassigned hardware inventory.
• Maintain company intranet site and contents.
• Perform other duties as assigned.
• Overtime may be required on occasion.

Skills

End user support

Hardware troubleshooting

Communication

Education

Associate degree

Tools

Office 365

Microsoft Project

Visio

Adobe Acrobat

Expression Web

Job description

R.E. Darling Co., Inc. is seeking an IT Support Technician in Tucson, AZ to provide end-user support, install and test computer systems, and manage devices, 2FA, and intranet content. The role requires strong communication and hands-on hardware skills.

The position emphasizes ITAR/EAR controlled data access, and the candidate will work under the IT & Systems Manager in a networked environment with opportunities for training and growth.