IT Support Technician: Hardware & Software | PTO & 401k

Dollar Tree; Chesapeake (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life and Disability Insurance

401k plan

PTO

Paid holidays

Employee Stock Purchase Plan

Job summary

Dollar Tree seeks a Technical Support Specialist to deliver second-level technical and operational support for enterprise software and hardware. Responsibilities include hardware setup, maintenance, and moves, plus hands-on support for SSC and field users.

You will manage incidents in ServiceNow, document processes, and work with Facilities and the IT team to resolve issues efficiently. Authorization for overtime may apply.

Qualifications

• Education: HS Diploma required; Associate's degree in Computer Science or MIS, or equivalent experience, preferred.
• Experience: Minimum of 2 years supporting end users with hardware and software; network device experience helpful.
• Licensure/Certifications: CompTIA A+, Network+, or Security+ preferred.
• Key competencies: strong communication, troubleshooting, autonomous work style, customer-service orientation; requires OT as needed.

Responsibilities

• Provide second-level technical/operational support for enterprise software and hardware.
• Setup, install, maintain, repair, and move company hardware (PCs, printers, scanners, iPads).
• Manage incidents via ServiceNow and ensure SLAs are met; document incidents for reporting.
• Assist with hardware/software installation, testing, and end-user support across SSC and field users.
• Identify root causes and take corrective actions; maintain documentation and procedures.
• Support remote IS specialists and coordinate with Facilities for equipment moves.
• Provide after-hours support for special events and emergencies when required.

Skills

Customer service

Troubleshooting

Communication

Autonomy

Team player

Education

HS Diploma

Associate's degree in CS/MIS or related field

Tools

ServiceNow

Windows OS

Job description

Dollar Tree seeks a Technical Support Specialist to deliver second-level technical and operational support for enterprise software and hardware. Responsibilities include hardware setup, maintenance, and moves, plus hands-on support for SSC and field users.

You will manage incidents in ServiceNow, document processes, and work with Facilities and the IT team to resolve issues efficiently. Authorization for overtime may apply.