IT Technical Specialist

Range USA; Blue Ash (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health

Unlimited Shooting – Free Classes

Discounts on store products

Rewards program

Paid training

Job summary

Range USA seeks an IT Technical Support Specialist to back our stores across the US from our Blue Ash, OH location. You will handle Tier 1–2 IT requests, triage issues by phone, remote tools, or in person, and document resolutions for future reference.

You will support Windows 10/11 and iOS devices, administer Microsoft 365 services, and assist with AD/Entra ID, Intune, and POS systems. A customer‑focused, problem‑solving mindset is essential for success in this on‑site role.

Qualifications

• Excellent customer service skills.
• Strong troubleshooting and critical thinking.
• Experience with Microsoft 365 and Windows 10.

Responsibilities

• Serve as the first point of contact for IT support requests across corporate and retail locations.
• Triage and resolve Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; escalate when needed.
• Provide end-user hardware and software support for desktops, laptops, printers, peripherals, and mobile devices (Windows 10/11, iOS).
• Administer Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; manage licensing and access.
• Manage user accounts, group memberships, password resets, and access requests in Active Directory and Entra ID.
• Support endpoint enrollment, configuration, and compliance using Intune; assist with device imaging and deployments.
• Provide frontline POS hardware/software support at store locations and coordinate vendor escalations.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Tools

Microsoft 365

Exchange Online

Teams

OneDrive

SharePoint

Intune

Active Directory

Entra ID

Job description

Job Details

Job Location: Support Center (Blue Ash, OH) - BLUE ASH, OH 45242

IT Technical Support Specialist

Position details

• Position title: IT Technical Support Specialist
• Reports to: IT Infrastructure Manager
• Classification: Full-Time / Exempt / Salaried / On-Site

Position overview

The IT Technical Support Specialist assists in all aspects of supporting our multiple stores across the US. The ideal candidate will have a foundation for IT knowledge but will be open to learning many different skills. We are looking for a true problem solver to provide technical assistance to our employees.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key responsibilities

• Serve as the first point of contact for IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; elevate unresolved issues to senior IT staff with thorough documentation.
• Provide technical support for end‑user hardware and software, including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS environments.
• Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; handle account provisioning, mailbox management, licensing assignments, and access troubleshooting.
• Manage user accounts, group memberships, password resets, and access requests in Active Directory and Microsoft Entra ID.
• Support endpoint enrollment, configuration, and compliance using Microsoft Intune, PDQ Connect, and MDM policies; assist with device imaging, application deployment, and policy enforcement.
• Provide frontline technical support for POS systems at store locations, including hardware, software, and peripheral troubleshooting (receipt printers, label printers, card readers); coordinate escalation to POS vendors or senior IT staff as needed.
• Perform hardware and software installations, configurations, and updates; maintain accurate records of device inventory and software deployments.
• Create and maintain knowledge base articles, support guides, and troubleshooting documentation to enable self‑service resolution of common issues and reduce repeat ticket volume.
• Work within the IT ticketing system to log, track, prioritize, and resolve support requests in accordance with defined SLAs; provide clear status updates to end users throughout the resolution process.
• Be available for on‑call and after‑hours support on a rotating basis to assist stores when critical issues arise outside of normal business hours.

Schedule for this position will be as follows

• Monday and Tuesday 1:30p-10p
• Saturday and Sunday 8:30a-5p
• Fifth day has flexibility on which day candidate prefers

Desired skills & experience

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Microsoft Office 365 and Windows 10

Employee benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry‑leading online and in‑store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training