On-Site DC IT Infrastructure Specialist

Dollar Tree Stores; Odessa (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar Tree is seeking a DC Technical Support Specialist to manage daily operations support and administration of computing infrastructure at the Distribution Centers. This role covers Windows 11 desktops, WAN/LAN routing, servers, mobile PDT devices, and telecom equipment, reporting to the DC Technical Services Manager.

You will provide on-site support for DC users, handle account/password administration, and process IS requests.

Qualifications

• Associate’s degree in Computer Science, MIS or related field, or equivalent experience.
• Minimum 3 years of experience supporting end users with hardware/software in a network environment.
• Certifications such as CompTIA A+, IT Fundamentals+, Network+, Security+ or similar are preferred but not required.
• Proficiency with SNOW ticketing, Microsoft Server OS, Active Directory, and networking tools.

Responsibilities

• Install and configure infrastructure hardware and software in the Distribution Center per guidelines.
• Manage access to the computer room to protect facility integrity.
• Maintain inventory of hardware and equipment using ticketing systems and databases.
• Troubleshoot end-user and network issues and escalate as needed.
• Handle service requests for new equipment and changes to infrastructure.

Skills

Communication

Troubleshooting

Autonomy

Customer service

Team collaboration

Education

Associate's degree in Computer Science/MIS (or related)

Tools

SNOW

Microsoft Server OS

Active Directory

Putty

Wireshark

VMware/Hyper-V

SSMS

DHCP/Static IP

Networking gear knowledge

Job description

Dollar Tree is seeking a DC Technical Support Specialist to manage daily operations support and administration of computing infrastructure at the Distribution Centers. This role covers Windows 11 desktops, WAN/LAN routing, servers, mobile PDT devices, and telecom equipment, reporting to the DC Technical Services Manager.

You will provide on-site support for DC users, handle account/password administration, and process IS requests.