End-User IT Support & Hardware Specialist

Dollar Tree Stores; Chesapeake (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k plan

PTO and holidays

Employee stock purchase plan

Job summary

Dollar Tree Stores, located at 500 Volvo Parkway, Chesapeake, VA, seeks a Technical Support Specialist to provide second-level technical and operational support for enterprise software and hardware. You will handle setup, maintenance, and repair of desktops, printers, scanners, and iPads for local and field associates.

You will manage incidents in ServiceNow, document actions for reporting, and assist with installation, testing, and support of applications and end-user systems.

Qualifications

• Education: HS Diploma required. Associate's degree in Computer Science, MIS, or a related field, or equivalent experience, desired.
• Experience: Minimum of 2 years of experience supporting end users with hardware and software, including procedural problems. Must have experience supporting devices in a network environment.
• Licensure/Certifications: One or more of the following preferred: CompTIA A+, Network+, or Security+.
• Key Competencies: Excellent communication and people skills required. Strong troubleshooting skills. Able to work autonomously and in a team. Customer-service oriented. Five 8-hour days; overtime may be required.
• Physical Requirements: Lift/carry up to 50 pounds; bend/kneel/sit for IT equipment setup.

Responsibilities

• Setup, install, maintain, and supported company hardware (desktops, laptops, printers, scanners, etc.).
• Conduct refresh/replacement projects for hardware beyond useful life.
• Support iPads for Chesapeake and field associates.
• Manage user software installation, removal, and support for SSC and field users.
• Manage incidents via ServiceNow and ensure SLAs are met.
• Document incidents and provide data for reporting.
• Assist with installation, testing, and support for applications and enterprise systems.
• Analyze and resolve system problems; maintain documentation and procedures.
• Perform ongoing hardware/software maintenance with internal and external resources.
• Identify causes of issues and take corrective actions; place service calls as needed.
• Provide second-level operational support to SSC and field users.
• Suggest procedural improvements to increase efficiency.
• Support remote IS staff at Distribution Centers with special needs.

Education

HS Diploma

Associate's degree in CS, MIS, or related field

Equivalent experience

Job description

Dollar Tree Stores, located at 500 Volvo Parkway, Chesapeake, VA, seeks a Technical Support Specialist to provide second-level technical and operational support for enterprise software and hardware. You will handle setup, maintenance, and repair of desktops, printers, scanners, and iPads for local and field associates.

You will manage incidents in ServiceNow, document actions for reporting, and assist with installation, testing, and support of applications and end-user systems.