IT Support Technician: Hardware, Printers & Desk-side Help

Advancio

Los Angeles (CA)

On-site

USD 42,000 - 66,000

Full time

9 days ago

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Job summary

Advancio in the United States is seeking an IT Technical Aid to join our Information Technology team. The role provides first-level technical support to internal users, assisting with hardware and software troubleshooting, and supporting printing operations.

You will document issues, follow procedures, and escalate complex cases as needed while maintaining IT equipment and infrastructure. Candidates should have a high school diploma and at least two years of IT experience, with good

Qualifications

Two or more years in IT or information systems.
Experience supporting desktop software installation and configuration.
Experience operating or supporting high-speed commercial printers preferred.
Strong customer service and communication skills.

Responsibilities

Provide technical support to internal users for hardware, software, and IT issues.
Identify, document, track, research, and resolve support requests.
Escalate high-priority or complex issues following procedures.
Assist with routine systems testing and validation.
Document support activities and resolutions accurately.
Maintain IT equipment and assist with daily operations.
Handle and transport office supplies and equipment weighing up to 20 pounds.