IT Support Technician - Desktop & Printer Support

Advancio; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Advancio is seeking an IT Technical Aid to support our Information Technology team in Los Angeles, CA. The role provides first-level technical support, assists with hardware/software troubleshooting, and helps maintain IT equipment and infrastructure.

The ideal candidate is service-oriented, organized, and capable of resolving routine technical issues while escalating complex situations as needed. This is an on-site, full-time position requiring strong customer service and teamwork.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in an Information Systems or Information Technology environment.
• Experience supporting desktop software installations and configurations.
• Experience operating or supporting high-speed commercial printers preferred.
• Experience providing technical support and customer service.

Responsibilities

• Provide technical support to internal users regarding hardware, software, and general IT-related issues.
• Identify, document, track, research, and resolve incoming support requests.
• Escalate high-priority or complex technical issues following established procedures.
• Assist with routine systems testing and validation activities.
• Review and support the development of user manuals, procedures, and instructional materials.
• Install, configure, maintain, and troubleshoot: Desktop and laptop computers; Printers and multifunction devices; Video display terminals; Network cabling and related hardware.
• Support operations involving office-grade and high-speed commercial printers.
• Perform basic maintenance and troubleshooting of IT equipment.
• Assist IT professionals with production support and daily operational tasks.
• Maintain accurate documentation of support activities and issue resolutions.
• Handle and transport office supplies and equipment weighing up to 20 pounds.

Skills

Customer service

Troubleshooting

Documentation

Organizational skills

Education

High School Diploma

Tools

Desktop OS

Printer setup software

Job description

Advancio is seeking an IT Technical Aid to support our Information Technology team in Los Angeles, CA. The role provides first-level technical support, assists with hardware/software troubleshooting, and helps maintain IT equipment and infrastructure.

The ideal candidate is service-oriented, organized, and capable of resolving routine technical issues while escalating complex situations as needed. This is an on-site, full-time position requiring strong customer service and teamwork.