IT Help Desk Technician

Socket.dev

Henderson (TN)

On-site

USD 36,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Hands-on IT experience

Professional development and training

Collaborative team culture

Campus amenities and benefits

Educational discounts after 1 full yea

Job summary

Socket.dev in Tennessee seeks an entry-level campus IT technician to support printers, classroom technology, and AVL systems. You will assist with setup, maintenance, and troubleshooting across campus, delivering strong customer service and quick learning on new tools.

The role emphasizes hands-on experience with printers, projectors, and event AV setups, along with opportunities to grow within a dynamic IT team.

Qualifications

High school diploma or equivalent required; associate degree or technical certification preferred.
Basic understanding of IT hardware and software.
Familiarity with printers, AV equipment, and classroom tech is a plus.
Strong problem-solving and communication skills.
Ability to lift and carry equipment up to 50 lbs and work in various campus locations.

Responsibilities

Install, configure, and maintain campus printers and multifunction devices.
Monitor printer performance and manage consumables (toner, paper, etc.).
Respond to service requests and troubleshoot hardware/software issues with print vendor.
Assist with setup and maintenance of classroom equipment (projectors, smart boards, document cameras).
Support faculty and staff with technology-related classroom needs and routine checks.
Set up and operate AVL equipment for campus events, including lighting, sound, and live streaming.

Skills

IT hardware knowledge

Customer service

Problem solving

Communication

Teamwork

Willingness to learn

Education

High school diploma or equivalent

Associate degree or technical certification (preferred)

Tools

Printers

AV equipment

Classroom tech

Job description

Description

Position Summary

We are seeking a motivated and detail-oriented technician to join our campus IT team. This

entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom

technology, help desk support, and support AVL systems across campus. The ideal candidate is a

quick learner with a passion for technology and a commitment to excellent customer service.

Essential Duties and Responsibilities

Printer Support

Install, configure, and maintain campus printers and multifunction devices
Monitor printer performance and manage consumables (toner, paper, etc.)
Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues

Classroom Technology

Assist with setup and maintenance of classroom equipment (projectors, smart boards,
document cameras, etc.)
Support faculty and staff with technology-related classroom needs
Perform routine checks to ensure classroom tech is functioning properly
Structured cabling as needed to support classroom technology

AVL Systems

Assist with set up and operate audio/visual equipment for campus events, lectures, and
presentations
Assist with lighting and sound system configuration and troubleshooting
Support live streaming and recording setups as needed

Qualifications

High school diploma or equivalent required; associate degree or technical certification
preferred
Basic understanding of IT hardware and software
Familiarity with printers, AV equipment, and classroom tech is a plus
Strong problem-solving and communication skills
Ability to lift and carry equipment (up to 50 lbs.) and work in various campus locations
Willingness to learn and grow within a dynamic team environment
A+ or Network+ Certifications is a plus

Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

? Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
? Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
? Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
? Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
? Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
? Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
? Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
? Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
? Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.