IT Support Technician: Hardware & Software Expert

Expressinternationalinc

Washington, Northern (District of Columbia, KY)

Hybrid

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Expressinternationalinc is seeking a Technical Support Specialist (IT Technician) to install, maintain, and repair hardware and software for the organization’s computers. The role involves assisting on-site users and handling Helpdesk requests in real time.

You will troubleshoot desktop issues, configure workstations, and coordinate with the supervisor to address network problems promptly while maintaining accurate equipment inventories and ensuring smooth IT operations.

Qualifications

Diploma in computer-related courses or equivalent.
Relevant IT certifications (e.g., A+, Microsoft).
Basic knowledge of small networks.

Responsibilities

Answer incoming calls and provide technical support to clients and on-site users.
Monitor Helpdesk requests and address client concerns in real time.
Troubleshoot and resolve hardware, software, and desktop issues.
Escalate advanced problems to the appropriate level when needed.
Set up and configure workstations and peripherals to ensure operability.
Perform daily IT equipment inventory and maintain records.
Coordinate with supervisor to address network issues promptly.