IT Support Technician – Hardware & Network

Oneida-Healthcare; City of Oneida (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Paycom in Oneida, NY seeks an IT Help Desk/Field Technician to install hardware, consult with staff, and respond to user inquiries. The role emphasizes following design specs and providing timely technical assistance for health clinics and hospitals.

You will document configurations, plan network installations, test equipment, and maintain good customer rapport. Requires an associate degree, 3+ years tech support, and familiarity with Windows Server, TCP/IP, and printer networks.

Qualifications

• Associate's degree or equivalent with 3+ years of tech support experience.
• Experience with information systems and networking; PC and printers on a network.
• Strong written and verbal communication; able to document effectively.
• Ability to manage multiple priorities and complete projects.
• Relevant familiarity with health clinic and hospital environments.
• Technical writing and documentation skills.

Responsibilities

• Install hardware and peripheral equipment, following design or installation specifications.
• Consult with staff, users, and management to determine hardware requirements.
• Respond to computer users’ inquiries, complaints, and requests for technical assistance.
• Prioritize service delivery as appropriate.
• Provide technical assistance, including making repairs to PCs and related equipment, instructing users, referring to manufacturers or service vendors, and recommending replacement.
• Research and recommend hardware to meet needs for various computer systems implementations.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
• Assist in planning network installations and establishing voice and data networks.
• Document the network by labeling and routing equipment and cables, recording configuration diagrams, and specifications.
• Maintain customer rapport by addressing concerns and answering questions related to NEC and Shortel voice/telephony equipment.
• Update job knowledge by participating in educational opportunities and reading technical publications related to NEC and Shortel voice/telephony equipment.
• Perform other duties related to NEC and Shortel voice/telephony equipment as needed.

Skills

Tech support experience

Documentation skills

Networking knowledge

Independent problem solving

Multi-priority management

Windows OS familiarity

Health clinic experience

Education

Associate degree or equivalent with 3+ years of tech support experience

Tools

Windows Server

Windows Networking

TCP/IP

Desktop hardware

Office 2013/2016

Job description

Paycom in Oneida, NY seeks an IT Help Desk/Field Technician to install hardware, consult with staff, and respond to user inquiries. The role emphasizes following design specs and providing timely technical assistance for health clinics and hospitals.

You will document configurations, plan network installations, test equipment, and maintain good customer rapport. Requires an associate degree, 3+ years tech support, and familiarity with Windows Server, TCP/IP, and printer networks.