COMPUTER SUPPORT TECH

Paycom; City of Oneida (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Paycom in Oneida, NY seeks an IT Help Desk/Field Technician to install hardware, consult with staff, and respond to user inquiries. The role emphasizes following design specs and providing timely technical assistance for health clinics and hospitals.

You will document configurations, plan network installations, test equipment, and maintain good customer rapport. Requires an associate degree, 3+ years tech support, and familiarity with Windows Server, TCP/IP, and printer networks.

Qualifications

• Associate's degree or equivalent with 3+ years of tech support experience.
• Experience with information systems and networking; PC and printers on a network.
• Strong written and verbal communication; able to document effectively.
• Ability to manage multiple priorities and complete projects.
• Relevant familiarity with health clinic and hospital environments.
• Technical writing and documentation skills.

Responsibilities

• Install hardware and peripheral equipment, following design or installation specifications.
• Consult with staff, users, and management to determine hardware requirements.
• Respond to computer users’ inquiries, complaints, and requests for technical assistance.
• Prioritize service delivery as appropriate.
• Provide technical assistance, including making repairs to PCs and related equipment, instructing users, referring to manufacturers or service vendors, and recommending replacement.
• Research and recommend hardware to meet needs for various computer systems implementations.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
• Assist in planning network installations and establishing voice and data networks.
• Document the network by labeling and routing equipment and cables, recording configuration diagrams, and specifications.
• Maintain customer rapport by addressing concerns and answering questions related to NEC and Shortel voice/telephony equipment.
• Update job knowledge by participating in educational opportunities and reading technical publications related to NEC and Shortel voice/telephony equipment.
• Perform other duties related to NEC and Shortel voice/telephony equipment as needed.

Skills

Tech support experience

Documentation skills

Networking knowledge

Independent problem solving

Multi-priority management

Windows OS familiarity

Health clinic experience

Education

Associate degree or equivalent with 3+ years of tech support experience

Tools

Windows Server

Windows Networking

TCP/IP

Desktop hardware

Office 2013/2016

Job description

Job Details:

Job Location: Corporate - Oneida, NY 13421, Position Type: Full Time, Salary Range: $22.00 - $27.94 Hourly, Job Shift: Days

Key Responsibilities:

• Install hardware and peripheral equipment, following design or installation specifications.
• Consult with staff, users, and management to determine hardware requirements.
• Respond to computer users’ inquiries, complaints, and requests for technical assistance.
• Prioritize service delivery as appropriate.
• Provide technical assistance, including making repairs to PCs and related equipment, instructing users, referring to manufacturers or service vendors, and recommending replacement.
• Research and recommend hardware to meet needs for various computer systems implementations.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.
• Assist in planning network installations and establishing voice and data networks.
• Document the network by labeling and routing equipment and cables, recording configuration diagrams, and specifications.
• Maintain customer rapport by addressing concerns and answering questions related to NEC and Shortel voice/telephony equipment.
• Update job knowledge by participating in educational opportunities and reading technical publications related to NEC and Shortel voice/telephony equipment.
• Perform other duties related to NEC and Shortel voice/telephony equipment as needed.

Qualifications: Requirements:

• Technical writing and documentation skills.
• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Knowledge of information technology products and services.
• Initiative and ability to act independently to resolve problems.
• Ability to manage multiple priorities and follow through on projects to completion.
• Familiarity with Windows Server, Windows Networking, TCP/IP, and desktop hardware.
• Knowledge of Microsoft Windows 7, 8, 10, and Office 2013, 2016 suite.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve.
• Experience working in a health clinic and hospital environment.

Physical Requirements:

• Ability to lift and carry computer equipment and peripherals.
• Ability to work in various physical positions, including standing, sitting, and kneeling.

Qualifications:

• Education:

Education:

• Associate's degree or its equivalent with 3+ years of tech support experience.

Experience:

• Information systems and networking skills preferred, specific experience with PC and printers on a network.

Soft Skills:

• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Knowledge of information technology products and services.
• Shows initiative and acts independently to resolve problems.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve.