IT Support Technician: Hardware, AV & Classroom Systems

Interfolio, Inc; Livingston (AL); On-site; USD 21,000 - 34,000; Part time

Job summary

University of West Alabama is seeking an IT Support role within its Information Technology department in Livingston, AL. The position focuses on first-level hardware and software support for campus systems and AV equipment, with an emphasis on delivering quality user assistance.

The role requires troubleshooting skills, strong communication, and the ability to manage multiple tasks in a busy university environment.

Qualifications

• Minimum of 1 year of experience in a technical support or customer service role.
• Strong knowledge of Windows operating systems and hardware/software troubleshooting.
• Ability to work independently and prioritize multiple tasks.
• Strong communication skills, both verbal and written.
• Attention to detail and excellent problem-solving abilities.
• Dedication to maintaining high standards of customer service.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Familiarity with audio/visual systems and networking principles.
• Additional IT education or IT industry certifications.

Responsibilities

• Provide first-level hardware and software support for client systems, including setup/installation of new systems and diagnosing issues.
• Perform installation and maintenance for equipment such as audio/visual systems, staff workstations, printers, copiers, and other IT equipment.
• Provide professional user support, assist users with day-to-day computer problems, maintain excellent customer service relationships, and document all work clearly.

Skills

Windows troubleshooting

Customer service

Communication

Time management

Problem solving

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

Audio/Visual systems

Networking principles

Windows OS

Job description

University of West Alabama is seeking an IT Support role within its Information Technology department in Livingston, AL. The position focuses on first-level hardware and software support for campus systems and AV equipment, with an emphasis on delivering quality user assistance.

The role requires troubleshooting skills, strong communication, and the ability to manage multiple tasks in a busy university environment.