Desktop Support Technician II

University of Alabama; Tuscaloosa (AL); On-site; USD 29,000 - 37,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic help desk and field support for faculty and staff computer users in the Capstone College of Nursing. You will set up PCs and peripherals, install operating systems and software, and resolve user problems.

Responsibilities include monitoring ticket queues, escalating complex issues to senior technicians, and ensuring timely resolution within a 8:00am–5:00pm workday.

Qualifications

• High school diploma or GED plus two years of IT technical support experience, or an associate degree or higher with some IT support experience.
• Hold a valid U.S. driver's license, be at least 19 at hire, and have an acceptable Motor Vehicle Report.
• Work Monday through Friday, 8:00am to 5:00pm.

Responsibilities

• Provide basic help desk and field support for faculty and staff computer users.
• Set up and install PCs and peripheral devices.
• Install operating systems and software and complete basic system configuration.
• Resolve user problems and eradicate computer viruses.
• Escalate issues needing more expertise, or engage senior technicians.
• Monitor assigned ticket queues and follow up on open tickets until fully resolved.

Skills

Help desk support

End-user support

Education

High school diploma or GED

Associate degree or higher

Job description

The University of Alabama is hiring a Desktop Support Technician II to provide basic help desk and field support to University faculty and staff computer users. The technician sets up PCs and peripheral devices, installs operating systems and software, and resolves user problems. Support focuses on end users in the Capstone College of Nursing, with issues beyond the basic service level escalated to senior technicians.

• Provide basic help desk and field support for faculty and staff computer users.
• Set up and install PCs and peripheral devices.
• Install operating systems and software and complete basic system configuration.
• Resolve user problems and eradicate computer viruses.
• Escalate issues needing more expertise, or engage senior technicians on them.
• Monitor assigned ticket queues and follow up on open tickets until fully resolved.
• High school diploma or GED plus two years of IT technical support experience, or an associate degree or higher with some IT support experience.
• Hold a valid U.S. driver's license, be at least 19 at hire, and have an acceptable Motor Vehicle Report.
• Start at an hourly minimum of $21.25, with a $26.59 midpoint for the pay grade.
• Work Monday through Friday, 8:00am to 5:00pm.