IT Support Technician: Hardware, Windows & AV

University of West Alabama; Livingston (AL); On-site; USD 22,000 - 33,000; Full time

Job summary

University of West Alabama's Information Technology department is seeking a first-level technical support specialist to assist users with hardware and software issues on campus systems. You will set up and install new workstations, diagnose problems, perform repairs, maintain classroom equipment, and support audio/visual and peripheral devices.

Strong customer service, clear communication, and the ability to prioritize tasks are essential.

Qualifications

• Minimum of 1 year of experience in a technical support or customer service role.
• Strong knowledge of Windows operating systems and hardware/software troubleshooting.
• Ability to work independently and prioritize multiple tasks.
• Strong communication skills, both verbal and written.
• Attention to detail and excellent problem-solving abilities.
• Dedication to maintaining high standards of customer service.

Responsibilities

• Provide first-level hardware and software support for client systems, including setup and installation of new systems.
• Diagnose and repair hardware/software issues and provide configuration recommendations.
• Maintain classroom equipment and support AV and other university IT equipment.
• Provide professional user support; assist users with day-to-day computer-related problems and document all work clearly.

Skills

Technical support

Customer service

Windows troubleshooting

Task prioritization

Education

Bachelor's degree in IT/CS

Job description

University of West Alabama's Information Technology department is seeking a first-level technical support specialist to assist users with hardware and software issues on campus systems. You will set up and install new workstations, diagnose problems, perform repairs, maintain classroom equipment, and support audio/visual and peripheral devices.

Strong customer service, clear communication, and the ability to prioritize tasks are essential.