IT Support Technician — Hands-on Networking & End-User Help

Progressive Metal Manufacturing Company; Ferndale (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

Paid Vacation

401K Plan

Paid Holidays

STD/LTD Disability Insurance

Vision

Profit Sharing

Job summary

Progressive Metal Manufacturing Company in Ferndale, Michigan is looking for an IT Support Technician to assist customers and employees with troubleshooting computer issues. Candidates should have an Associate’s degree in a related field and be familiar with hardware and software troubleshooting.

The role includes maintaining computer networks and providing end user support, along with documenting processes and supporting project activities. The position offers a comprehensive benefits package.

Qualifications

• Associate’s degree in Computer Science, Computer Engineering, or related discipline.
• CompTIA A+ and Network+ certification preferred.
• Basic understanding of network infrastructure.

Responsibilities

• Maintain and administer computer networks and related environments.
• Diagnose, troubleshoot, and resolve hardware and software problems.
• Provide end user support and training.

Skills

Troubleshooting

Network Infrastructure

Customer Service

Education

Associate's degree in Computer Science or related discipline

Tools

CompTIA A+

CompTIA Network+

Operating System Software

Job description

Progressive Metal Manufacturing Company in Ferndale, Michigan is looking for an IT Support Technician to assist customers and employees with troubleshooting computer issues. Candidates should have an Associate’s degree in a related field and be familiar with hardware and software troubleshooting.

The role includes maintaining computer networks and providing end user support, along with documenting processes and supporting project activities. The position offers a comprehensive benefits package.