IT Support Technician

Progressive Metal Manufacturing Company; Ferndale (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

Paid Vacation

401K Plan

Paid Holidays

STD/LTD Disability Insurance

Vision

Profit Sharing

Job summary

Progressive Metal Manufacturing Company in Ferndale, Michigan is looking for an IT Support Technician to assist customers and employees with troubleshooting computer issues. Candidates should have an Associate’s degree in a related field and be familiar with hardware and software troubleshooting.

The role includes maintaining computer networks and providing end user support, along with documenting processes and supporting project activities. The position offers a comprehensive benefits package.

Qualifications

• Associate’s degree in Computer Science, Computer Engineering, or related discipline.
• CompTIA A+ and Network+ certification preferred.
• Basic understanding of network infrastructure.

Responsibilities

• Maintain and administer computer networks and related environments.
• Diagnose, troubleshoot, and resolve hardware and software problems.
• Provide end user support and training.

Skills

Troubleshooting

Network Infrastructure

Customer Service

Education

Associate's degree in Computer Science or related discipline

Tools

CompTIA A+

CompTIA Network+

Operating System Software

Job description

For more than 50 years Progressive Metal Manufacturing Company has fabricated high quality metal parts, from the completed delivery of virtually any type of component, fabrication, or assembly. We are ISO 9001 2015Third Edition Certified with the experience, equipment, and talent to produce virtually any type of assembly, fabrication, or component. We specialize in prototype and short run jobs of 50,000 pieces or less. We have all the necessary tools, machinery and manpower to complete our customer's projects, from initial design to completed parts.

Progressive Metal Manufacturing Company, founded in 1962, has over 70,000 square feet of manufacturing space located in Ferndale, Michigan. Our capabilities include: manufacturing all types of ferrous and non-ferrous metals for the automotive, truck, farming equipment, defense, and commercial industries.

To the qualified candidate we offer:

• Medical and Dental Insurance
• Life Insurance
• Paid Vacation
• 401K Plan
• Paid Holidays
• STD/LTD Disability Insurance
• Vision
• Profit Sharing

Job Description

IT Support Technician works closely with customers and employees to assist in troubleshooting computer hardware and software problems.

Responsibilities

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, troubleshoot and maintain all applicable corporate applications.
• Design, configure, and test computer hardware, networking software and operating system software.
• This individual should have a high level of initiative and hand on experience to execute hardware, software and network troubleshooting in a timely and effective manner.
• Provide end user support, training and inquiries.
• Develop and maintain documentation.
• Support new development / project activities such as, testing coordination, documentation, and training.
• Other duties, as assigned.

Qualifications

• Associate’s degree in Computer Science, Computer Engineering, Computer Information Systems or other related discipline
• CompTIA A+ preferred
• CompTIA Network+, Security+, or CTT+ a plus
• Basic understanding of network infrastructure systems, practices and principles.
• Ability to meet rigorous attendance standards
• Ability and desire to learn new and varying technologies quickly
• Ability to work independently as well as cooperatively in a team-oriented environment

Additional Information

Progressive Metal Manufacturing Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

PMMCO is an at-will employer. This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason. Neither this document, nor any manual issued PMMCO, is a contract of employment.